Senior Automation Analyst (Fire)

Chesterfield County; Chesterfield Court House (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Chesterfield Fire and EMS in Chesterfield County, Virginia, seeks an automation analyst to partner with public safety personnel to maintain, improve, and advance the technology that supports our mission in a 24/7/365 environment.

The successful candidate will proactively identify and resolve technical challenges, lead automation projects, and provide day-to-day support for stations, apparatus, and administrative offices.

Qualifications

• Bachelor's degree and 3 years’ experience in the implementation and support of business information systems.
• Ability to analyze difficult problems for potential automation solutions.
• Lead and coordinate large automation projects.
• Strong oral and written communication across the organization and externally.
• Excellent customer service in a 24/7/365 environment.
• Experience with first-tier troubleshooting of hardware and software.
• Public Safety environment preferred.
• Must stoop, stand, and climb for various support tasks.
• Pre-employment drug testing and CJIS background checks required.

Responsibilities

• Application implementation, integration, and administration of department-level software packages and coordinating with IT staff.
• User account management and updating security permissions on Active Directory.
• Documenting system processes and updating procedures.
• Provide day-to-day technical support for stations and administrative offices.
• Support software platforms including CAD, records management, staffing, HR/payroll, inventory, and MS Office 365.
• Use and creation of Power BI, Power Automate, Power Apps, SharePoint, and other MS tools.
• Must bend, stoop, lift, and climb into fire apparatus.
• Consult with vendors and county departments for technical support.
• Remote work approved on rotating days; on-site presence as defined by policy.
• Career Development Plan with potential progression and salary incentives.

Skills

Problem analysis for automation

Lead automation projects

Communication skills

Customer service

Hardware/software troubleshooting

Public Safety experience (preferred)

CJIS/ security awareness

Physical ability (stoop/stand/climb)

Valid driver's license

Education

Bachelor's degree in information systems, computer science, business administration, or related field

Tools

Motorola CAD

ImageTrend

Patient care reporting

Fire inspections

UKG Telestaff

Workday

Operative IQ

US Digital Station Alerting

Microsoft 365

Job description

Great Service Provided by Great People

Chesterfield Fire and EMS is seeking a skilled automation analyst to partner with our public safety personnel to maintain, improve, and advance the technology that supports our mission. This position is part of a small, dedicated team that provides technical support to a progressive fire and EMS organization of more than 600 full-time employees and over 150 volunteers operating in a 24/7/365 environment. We are looking for a candidate whose knowledge, experience, and commitment to service will help us deliver exceptional support to our internal customers.

The ideal candidate is a forward-thinking, innovative, and dependable self-starter who proactively identifies and resolves current technical challenges while anticipating future needs to minimize operational disruptions. This role offers the opportunity to join a respected public safety team known for its strong culture, professionalism, and commitment to serving the community.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in information systems, computer science, business administration, or related field; three years’ experience in the implementation and support of business information systems; or equivalent combination of training and experience.
• Ability to analyze difficult problems for potential automation solutions.
• Lead and/or coordinate large automation projects
• Ability to effectively communicate in both oral and written forms to multiple levels throughout the organization and externally.
• Good customer service skills and the ability to support an agency that operates in a 24/7/365 environment.
• Experience with first-tier troubleshooting of hardware and software at a departmental level.
• Experience in a Public Safety environment preferred.
• This position requires the ability to stoop, stand, and climb for various support tasks.
• Pre-employment drug testing, FBI criminal background check, and education/degree verification required. This position is subject to working in high-security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check.
• Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, applicant’s driving record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months OR a Department of Motor Vehicles DMV driving record point balance less than negative one. Out-of-state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.

This position is considered Safety Sensitive and is subject to random drug and alcohol testing.

• Application implementation, integration, and administration of department-level software packages and coordinating such efforts with other Sr. Automation Analysts and County IT Staff
• Application-level user account management and updating security permissions on user Active Directory accounts
• Documenting system processes, policy and procedure review and revision
• Provide day-to-day technical support for stations, apparatus-mounted devices, and administrative offices
• Support Software platforms such as Motorola Computer-Aided Dispatch, ImageTrend fire records management, patient care reporting and fire inspections, UKG Workforce Telestaff, Workday finance and accounting,Operative IQinventory management, US Digital Station Alerting, Microsoft Office 365, and various other applications.
• Use and creation of Power BI, Power Automate, Power Apps, SharePoint sites, and other Microsoft applications.
• Must be able to bend, stoop, lift, and climb into fire apparatus.
• Consult with vendors and other county departments for technical support
• Remote work is approved for this position on rotating workdays as set by the supervisor. Remote work ability requires the employee to have adequate internet and phone services as defined by county policy.
• This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
• Perform other work as required

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Monday - Friday; 8:30 a.m. - 5:00 p.m.; rotating on-call hours required with occasional after-hours work as needed.Fire & EMS - Fire Administration and various offsite locations