Public Safety 911 Dispatcher – Crisis & EMS Dispatch

Lasalle County; Ottawa (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

LaSalle County Sheriff’s Office is hiring a 911 Telecommunicator (E‑911 Dispatcher) to handle emergency and non‑emergency calls, run CAD and LEADS queries, and dispatch police, fire and EMS units. The role requires calm, professional handling of high‑stress situations, strict confidentiality, and shift work including holidays and weekends.

Starting pay is $23.96 per hour. Department: Sheriff Office. Work Week: Fulltime / 12 hr shifts. This position is unionized. See the benefits page for details.

Qualifications

• Must have emotional and psychological stability to function under stressful law enforcement, fire and EMS demands.
• Must be able to communicate clearly in English.
• Must be able to learn in-house computer systems and dispatch workflows.

Responsibilities

• Answer emergency calls, determine response type and dispatch accordingly.
• Handle non-emergency calls and disseminate to proper division.
• Screen and prioritize incoming calls for service and maintain Incident Records in CAD.
• Enter and query items through NCIC/LEADS and update records.
• Maintain communications center in a neat, professional environment and ensure shift handoff readiness.
• Complete LEADS, PowerPhone, EMS dispatch certifications as required.

Skills

Emotional stability

Multitasking under pressure

Clear English communication

Education

High School diploma or equivalent

Tools

CAD system

NCIC/LEADS access

Job description

LaSalle County Sheriff’s Office is hiring a 911 Telecommunicator (E‑911 Dispatcher) to handle emergency and non‑emergency calls, run CAD and LEADS queries, and dispatch police, fire and EMS units. The role requires calm, professional handling of high‑stress situations, strict confidentiality, and shift work including holidays and weekends.

Starting pay is $23.96 per hour. Department: Sheriff Office. Work Week: Fulltime / 12 hr shifts. This position is unionized. See the benefits page for details.