911 Telecommunicator

Lasalle County; Ottawa (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

LaSalle County Sheriff’s Office is hiring a 911 Telecommunicator (E‑911 Dispatcher) to handle emergency and non‑emergency calls, run CAD and LEADS queries, and dispatch police, fire and EMS units. The role requires calm, professional handling of high‑stress situations, strict confidentiality, and shift work including holidays and weekends.

Starting pay is $23.96 per hour. Department: Sheriff Office. Work Week: Fulltime / 12 hr shifts. This position is unionized. See the benefits page for details.

Qualifications

• Must have emotional and psychological stability to function under stressful law enforcement, fire and EMS demands.
• Must be able to communicate clearly in English.
• Must be able to learn in-house computer systems and dispatch workflows.

Responsibilities

• Answer emergency calls, determine response type and dispatch accordingly.
• Handle non-emergency calls and disseminate to proper division.
• Screen and prioritize incoming calls for service and maintain Incident Records in CAD.
• Enter and query items through NCIC/LEADS and update records.
• Maintain communications center in a neat, professional environment and ensure shift handoff readiness.
• Complete LEADS, PowerPhone, EMS dispatch certifications as required.

Skills

Emotional stability

Multitasking under pressure

Clear English communication

Education

High School diploma or equivalent

Tools

CAD system

NCIC/LEADS access

Job description

LASALLE COUNTY SHERIFF E-911 Telecommunications (911 Dispatcher) Job Description

The primary duties of the position include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch Police, Fire, EMS or other emergency units as necessary (ranging from routine to critical) and in accordance with established procedures; manage situations as conditions change; perform Emergency Medical Dispatch and crisis intervention including pre-arrival instructions using available resources; receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of local Police, Fire and EMS units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems; receive & respond to requests for information regarding vehicle registration, driving records and warrants, and provide pertinent data; monitor numerous public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required to support the LaSalle County E911 Center and the Sheriff Department.

Requirements

• High School diploma or equivalent
• Ability to learn in-house computer systems is required

LASALLE COUNTY SHERIFF E911

The LaSalle County Sheriff Office is accepting applications for the position of 911 Telecommunicator (911Dispatcher).

Department: Sheriff Office

Work Week: Fulltime / 12 hr shifts (holidays and weekends included)

Starting Pay: $23.96 per hr. See Job Description for Duties, Minimum Qualifications, and Physical Demands

Position is Union/Bargining Unit

Employee Benefits package: https://lasallecountyil.gov/213/LaSalle-County-Benefits

Key Responsibilities

• Reliability and regular attendance are required
• Ability and willingness to work evenings, weekends, and holidays, and overtime when needed
• Ability to speak English clearly and accurately
• Must have emotional and psychological stability to function effectively under the stressful demands of Law Enforcement, Fire and EMS response needs
• Must have corrected vision that would enable him/her to perform all tasks under various lighting conditions and must have good hearing ability to an extent that would be not place himself/herself or others in peril
• Must have the intellectual skills and manual dexterity to learn to operate various standard office and
• Must maintain strict confidentiality and be able to work independently;
• Excellent customer service skills including the ability to efficiently and courteously interact with people;
• Ability to calmly multi-task dispatch services and provide crisis intervention: collect necessary information from callers and officers; simultaneously dispatch public safety personnel, search for information, accept telephone/radio calls, assist callers, as needed when an emergency arises

Telecommunication Duties

1. Answer emergency calls for assistance, determine the type of response necessary and dispatch assistance as required.
2. Answer and field non-emergency calls for assistance in order to disseminate to the proper individual/division/agency.
3. Screen and prioritize incoming calls for service.
4. Initiate, update, and complete Incident Records for all Calls for Service through the CAD (computeraided dispatch) system, regardless of emergency or non-emergency in nature.
5. Enter, update, remove, and query items/persons through the NCIC/LEADS system.
6. Initiate and document requests from the emergency service field units.
7. Be the link between law enforcement officers in the field and the citizens of LaSalle County.
8. Be responsible for maintaining the communications center in a neat and clean professional environment including picking up the console area at the end of their shift and leaving the area clean for on-coming personnel.
9. Complete required criteria and testing/certifications for LEADS, PowerPhone Continuing Education, Law Enforcement, Fire, and Emergency Medical Dispatch call-taking and dispatching. CPR certified (Recertification every 2 years) and IDPH EMD license (every 4 years)
10. Be responsible for running criminal histories/ state SID numbers/ out of state SID numbers / FBInumbers for Sheriff Office, Detention Home, Probation, States Atty, Coroner Office, Jail Personnel, and Secondary Units.
11. Be responsible for hit requests and responses and administrative messages on all Hot files. Also responsible for hit request and administrative messages for the jail.
12. Be responsible for double checking and running information when a discrepancy occurs as requested by record clerk, civil process clerks, warrant clerk, deputies, states attorneys, and other government
13. Be responsible for detainers and hold requests for our wanted persons that are incarcerated with Illinois Dept of Corrections.
14. Be responsible for answering Com Ed, IEMA, NARS phone and filling out NARS forms in radio and in EOC. Be responsible for making notifications as required by the emergency notification flow chart
15. Be responsible for testing the Com Ed and emergency sirens for the monthly tests and if needed for
16. Be responsible make hazardous weather notifications- i.e. EMA, Sheriff, Undersheriff, Chief Deputy, Nursing Home, campgrounds…

Supplemental Information

Be sure to include three references with your application. If you have taken any applicable training, attach a copy of the certificate.

Qualified applicants are considered for all positions without regard to race,color,religion,sex, national origin,age, vetern status, or the presence of a non-job related mediacl condition or handicap.