Public Safety 911 Dispatcher — Calm, Precise Communicator

UT Southwestern Medical Center; Dallas (TX); On-site; USD 51,000 - 68,000; Full time

Job summary

UT Southwestern Medical Center is seeking 911 Communications Specialists to serve as the vital link between law enforcement and the UTSW community, coordinating emergency response and dispatching resources to field officers. Strong communication and composure under pressure are essential for success in this role.

Starting salary is $50,890 with a top step of $67,527, plus shift differential, weekend and holiday pay.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in customer service or related field.
• Licenses: Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or ability to obtain.
• Pass PST/IPMA or CritiCall testing as required.
• Successful drug screen on offer.

Responsibilities

• Answer emergency and non-emergency calls for service.
• Dispatch field personnel according to need and priority.
• Transmit and receive radio calls with two-way radio.
• Coordinate communications between field units and neighboring agencies.
• Use CAD to enter, research, and retrieve information.
• Monitor CCTV, security, fire and radiological alarms.
• React calmly in emergencies and follow written and oral instructions.
• Follow multi-tasking under stressful conditions; support after-hours incidents.
• Operate terminal to access confidential law enforcement information.
• Compile information for daily briefing and logs.

Skills

Customer service

Education

High School Diploma

Associate's Degree / 30 credit hours in Criminal Justice or related field

Job description

UT Southwestern Medical Center is seeking 911 Communications Specialists to serve as the vital link between law enforcement and the UTSW community, coordinating emergency response and dispatching resources to field officers. Strong communication and composure under pressure are essential for success in this role.

Starting salary is $50,890 with a top step of $67,527, plus shift differential, weekend and holiday pay.