Public Safety 911 Dispatcher — Calm, Critical Response

911 Emergency Communications; York (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks a dispatcher to connect callers with responders in Northeast Harbor. You may handle emergency and nonemergency calls, confirm incident locations, and coordinate police, fire, or medical resources according to agency procedures.

The role emphasizes calm communication, attention to detail, and the ability to manage multiple systems while documenting information and maintaining records. Overtime and varied shifts may apply depending on staffing and incident needs.

Qualifications

• High school diploma or GED is commonly required.
• Strong typing and listening skills essential.
• Ability to stay calm and gather accurate details under pressure.
• Experience with emergency communications improves eligibility.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callbacks, incident details, and safety concerns.
• Assess priority using agency procedures.
• Enter information into CAD and notify responders.
• Monitor radio traffic and update personnel as incidents change.
• Provide caller instructions within training and certification limits.
• Maintain confidential records and ensure data accuracy.

Skills

Calm under pressure

Active listening

Accurate typing

Clear communication

Multitasking

Education

High school diploma or GED

Tools

CAD dispatch systems

Job description

911 Emergency Communications seeks a dispatcher to connect callers with responders in Northeast Harbor. You may handle emergency and nonemergency calls, confirm incident locations, and coordinate police, fire, or medical resources according to agency procedures.

The role emphasizes calm communication, attention to detail, and the ability to manage multiple systems while documenting information and maintaining records. Overtime and varied shifts may apply depending on staffing and incident needs.