Public Records & Office Services Coordinator

Montgomery County (MD); Rockville (MD); Hybrid; USD 59,000 - 82,000; Full time

Job summary

Montgomery County Department of Correction and Rehabilitation is seeking an Office Services Coordinator in Rockville, MD. The role supports Records operations, data management, and customer service for a busy, public-safety environment.

The candidate will handle office administration, archiving, billing logs, and data entry across multiple databases, with emphasis on confidentiality and cross-agency collaboration. After training, telework may be possible.

Qualifications

• Four (4) years of progressively responsible office support experience.
• Graduation from high school or High School Certificate of completion recognized in the State of Maryland.
• An equivalent combination of education and work experience may be substituted.
• Prior to appointment, the selected applicant must successfully complete a comprehensive background investigation, medical review, and a drug/alcohol screen.
• Applicants are encouraged to carefully read the substance abuse disqualification for this position prior to applying.
• Prior to a promotional appointment within DOCR, the selected individual must answer the Prison Rape Elimination Act (PREA) questions and submit to a criminal history check to comply with the Prevention Planning on Hiring and Promotion Decisions (115.17, 115.117, 115.217, 115.317).This is a requirement to meet Federal law and audit standards.
• Experience working with and processing confidential data.
• Advanced Experience in records management, file maintenance, and archiving.
• Knowledge or experience with criminal justice, correctional, court, or law enforcement data systems.
• Experience analyzing, reviewing, and entering data.
• Experience at an intermediate or advanced level using Outlook, Word, and Excel, and at a basic to intermediate level using SharePoint.
• Experience providing excellent customer service to stakeholders and the community.
• Experience providing multiple administrative functions or support in a time-sensitive, regulated environment requiring confidentiality.
• Experience providing administrative support to multiple people in a fast-paced, high-volume environment within an organization and/or work unit.

Responsibilities

• Maintain past incarcerated individuals’ files and coordinate archiving.
• Process court-ordered expungements for the Detention Services Division.
• Provide customer service to the public, courts, DOCR staff, and law enforcement.
• Prepare and maintain monthly and annual billing reports for federal and state reimbursement.
• Create logs for SCAPP billing and Juvenile holding.
• Enter data in CJCMS and prepare documents with Microsoft Office Suite.
• Coordinate and attend meetings, and provide meeting minutes.
• Maintain and order section inventory; update databases.

Skills

Data entry

Customer service

Communication

Confidential data handling

Education

High school diploma

Tools

Outlook

Word

Excel

SharePoint

Job description

Montgomery County Department of Correction and Rehabilitation is seeking an Office Services Coordinator in Rockville, MD. The role supports Records operations, data management, and customer service for a busy, public-safety environment.

The candidate will handle office administration, archiving, billing logs, and data entry across multiple databases, with emphasis on confidentiality and cross-agency collaboration. After training, telework may be possible.