Community Service Officer

City of Atlanta; Atlanta (GA); On-site; USD 40,360 - 54,670; Full time

Job summary

City of Atlanta is seeking a civilian records and reports specialist to support the Field Operations Division. You will respond to non-emergency 911 calls, complete accident and incident reports, collect evidence, and assist investigators to ensure timely citizen services.

The role requires a high school diploma or GED, a valid Georgia driver’s license, and strong writing and communication skills. A thorough background check and medical screening are part of the hiring process.

Qualifications

• High School Diploma or GED required; clean driving record and valid Georgia driver’s license preferred.
• Strong writing and oral communication skills; ability to follow City of Atlanta policies.
• Experience with report writing, incident documentation, and data entry is preferred.

Responsibilities

• Respond to non-emergency 911 calls for service as a civilian participant in Field Operations.
• Complete accident reports and incident reports; collect evidence as needed.
• Process theft-related crimes and assist investigators with timely information.
• Provide excellent customer service to citizens and visitors of the City of Atlanta.
• Maintain reports in city systems and document interactions with citizens on body-worn cameras.
• Work within a para-military command structure and follow supervisory orders.

Skills

Attention to detail

Communication skills

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Bachelor/Associate degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Job description

Position Open Until Filled

Position Open Until Filled

Atlanta Police Department (APD) Field Operations Division

Atlanta Police Department (APD) Field Operations Division

General Description And Classification Standards

Responsible for responding to non-emergency 911 calls for service for the Atlanta Police Department, as a non-sworn member. Team members will complete accident reports, document incident reports, collect evidence, and process theft crimes that will help provide timely responses to citizens.

Job Description

Salary Range: $47,474.94 annually

Position Open Until Filled

Position Open Until Filled

Atlanta Police Department (APD) Field Operations Division

Atlanta Police Department (APD) Field Operations Division

General Description And Classification Standards

Responsible for responding to non-emergency 911 calls for service for the Atlanta Police Department, as a non-sworn member. Team members will complete accident reports, document incident reports, collect evidence, and process theft crimes that will help provide timely responses to citizens.

Responsibilities

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Work within the Field Operations Division of the Atlanta Police Department as a civilian response member.
• Respond to non-injury accidents, including hit-and-run accidents, and complete accurate reports for citizens.
• Respond to roadway obstruction calls for service and safely remove debris and or work to clear the roadway for motorists.
• Aide sworn officers by directing traffic around accidents and other non-emergency scenes.
• Respond to theft from motor vehicle calls for service where the suspect is no longer on the scene, gather information, and process the vehicle that will assist investigators.
• Perform other duties as assigned outside of emergency response.
• Categorize all interactions with citizens on body-worn camera.
• Work in a para-military command structure while carrying out orders from supervisors.
• Provide exceptional customer service when interacting with the citizens and visitors of the City of Atlanta.

The above statements reflect the general duties, responsibilities, and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change specific job duties with or without prior notice based on the needs of the organization.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Ability to operate a motor vehicle safely in heavy city traffic, create accurate reports, and gather pertinent information.
• Be able to work on a computer including Microsoft, Word, Excel, and Outlook and be able to retrieve data and compose incident reports.
• Willingness to learn new software platforms.

Qualifications

Minimum Qualifications

Education And Experience

• High School Diploma or GED.
• Outstanding writing, oral, and interpersonal skills required
• At least 18 years of age at the time of hire
• Must have a valid Georgia Driver’s License and no more than 5 moving violation convictions in the last 3 years. No DUI Drugs/Alcohol, refusal to submit to testing, or convictions within the last 3 years.
• Three or more chargeable traffic accidents 3 years prior. Any conviction of vehicular homicide and hit and run for the entire driving history is a disqualifier.
• No Felony convictions, no more than 3 misdemeanor convictions.
• Any federal conviction, obstruction, eluding, assault LE, Impersonating LE, Theft over $500, Domestic Violence, or any sexual-related crimes including pimping are automatic disqualifiers.
• Ability to follow the City of Atlanta, City of Atlanta Police Department policies and procedures.
• Must be in good physical condition and pass a medical examination at the time of hire.
• Must pass an interview, written exercise, background check, criminal history check, credit check, psychological exam, and drug screen.
• Excellent communication skills.
• Ability to adapt to an ever-changing, dynamic organization.

Preferred Education & Experience

• Bachelor of Science degree or an Associate degree or equivalent experience
• Experience in computer software.
• Law Enforcement, military service, and ROTC encouraged.
• Possess a positive, collaborative, and helpful attitude.
• Maintains a high level of integrity, confidentiality, and professionalism.

Essential Capabilities And Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.