Public Records & Admin Specialist

Travis County; Town of Texas (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Travis County is seeking a general clerical professional to serve as primary contact for the public in a call center environment. The role requires handling questions, directing inquiries, and maintaining accurate document records using county systems.

Responsibilities include data gathering, record keeping, and providing essential information to the public while complying with department policies and procedures.

Qualifications

• High School diploma or GED with 3 years of responsible office/clerical experience including word processing, spreadsheets, databases and software packages.

Responsibilities

• Respond to customer requests in person, by mail, email, and by telephone based on established rules and regulations.
• Analyze, resolve and document difficult problems and authorize exceptions to policy within defined limits.
• Document actions taken in response to inquiries and advise customers and external agencies.

Skills

Research and presentation

Financial reporting

Cashier duties

Office equipment operation

Verbal and written communication

Education

High School diploma or GED and 3 years clerical experience

Tools

Word processing software

Spreadsheets (Excel)

Databases

Job description

Travis County is seeking a general clerical professional to serve as primary contact for the public in a call center environment. The role requires handling questions, directing inquiries, and maintaining accurate document records using county systems.

Responsibilities include data gathering, record keeping, and providing essential information to the public while complying with department policies and procedures.