Public Permitting & Development Specialist

City of Atlanta; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

City of Atlanta seeks a customer-focused staff member to serve as the first point of contact for the public and assist with the permitting process across all offices. You will resolve issues in real time via calls, emails, and face-to-face interactions, delivering best-in-class service while navigating complex city procedures.

The role requires reading civil and architectural plans, updating Accela data, and coordinating with Building & Development teams to move permits toward issuance.

Qualifications

• 4+ years of customer service experience is required.
• High School Diploma or GED is required; higher education is a plus.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Greet customers and provide professional service.
• Process intake and issuance of building permit applications.
• Read civil and architectural plans as needed.
• Answer calls, emails, and direct guests to appropriate personnel.
• Update data in the Accela system and maintain records.

Skills

Communication

Customer service

Team collaboration

Independent judgment

Office software

Data systems

Permit procedures

Social media

Education

High School Diploma or GED

Tools

Accela

Job description

City of Atlanta seeks a customer-focused staff member to serve as the first point of contact for the public and assist with the permitting process across all offices. You will resolve issues in real time via calls, emails, and face-to-face interactions, delivering best-in-class service while navigating complex city procedures.

The role requires reading civil and architectural plans, updating Accela data, and coordinating with Building & Development teams to move permits toward issuance.