Building & Development Coordinator

City of Atlanta, GA; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

City of Atlanta, Department of City Planning is seeking a customer-service oriented professional to serve as the first point of contact for the public across all permitting offices. You will resolve issues in real time via calls, emails, and in-person interactions, guiding customers through the permitting process with professionalism and a proactive approach.

The ideal candidate excels at reading reports, communicating across departments, and maintaining City standards while supporting the

Qualifications

• Public-facing liaison for permitting process.
• Excellent customer service skills.
• Ability to read and communicate diverse reports.

Responsibilities

• Be first point of contact with the public and provide general direction and assistance.
• Help move permits through the process and communicate across departments.
• Support Development Services Team in resolving lags and issues.

Job description

Department: City Planning

Posting Expires: 9/8/2026

Salary Range: $58,977.96- $78,735.58

General Description and Classification Standards

First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately – with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening – eventually suggesting and providing general direction and assistance to the public. Must be a
curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This
person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture.

Supervision Received

Works under general supervision reporting directly to the Building & Development Manager.