Public Information & Outreach Supervisor

California Department of Industrial Relations; Tulare (CA); Presencial; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

California Department of Industrial Relations in Tulare County seeks a Public Information Supervisor to lead a team delivering intake consultations for Labor Commissioner’s Office programs. You will supervise staff, coordinate referrals, and ensure timely processing of claims and complaints in a high-volume environment.

The role emphasizes trauma-informed leadership, process improvement, and collaboration with stakeholders to enhance public access to information and services.

Formación

• SOQ is required as part of the application.
• SOQ must be typed in 12-point Arial font and be no more than one page.
• Candidate name must be at the top of each page and address the inquiry provided.

Responsabilidades

• Direct, supervise, plan, organize, and review the work of team members providing intake consultation assessments for multiple LCO programs.
• Provide ongoing training and education to ensure compliance with laws, rules and department policies.
• Collaborate with programs and stakeholders to promote public education and access to labor law enforcement resources.
• Oversee special projects aimed at improving efficiency, effectiveness, and customer satisfaction with claims processes.

Descripción del empleo

California Department of Industrial Relations in Tulare County seeks a Public Information Supervisor to lead a team delivering intake consultations for Labor Commissioner’s Office programs. You will supervise staff, coordinate referrals, and ensure timely processing of claims and complaints in a high-volume environment.

The role emphasizes trauma-informed leadership, process improvement, and collaboration with stakeholders to enhance public access to information and services.