Public Information Supervisor

California Department of Industrial Relations; Tulare (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

California Department of Industrial Relations in Tulare County seeks a Public Information Supervisor to lead a team delivering intake consultations for Labor Commissioner’s Office programs. You will supervise staff, coordinate referrals, and ensure timely processing of claims and complaints in a high-volume environment.

The role emphasizes trauma-informed leadership, process improvement, and collaboration with stakeholders to enhance public access to information and services.

Qualifications

• SOQ is required as part of the application.
• SOQ must be typed in 12-point Arial font and be no more than one page.
• Candidate name must be at the top of each page and address the inquiry provided.

Responsibilities

• Direct, supervise, plan, organize, and review the work of team members providing intake consultation assessments for multiple LCO programs.
• Provide ongoing training and education to ensure compliance with laws, rules and department policies.
• Collaborate with programs and stakeholders to promote public education and access to labor law enforcement resources.
• Oversee special projects aimed at improving efficiency, effectiveness, and customer satisfaction with claims processes.

Job description

Public Information Unit Overview:

The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in-person (walk-in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. The Public Information Unit prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The Public Information Unit also coordinates and leads intake workshops or clinics.

Job Description And Duties

Public Information Unit Overview:

The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in-person (walk-in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. The Public Information Unit prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The Public Information Unit also coordinates and leads intake workshops or clinics. All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and others they encounter during work hours, during work-related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation. Under the general direction of the Deputy Chief or their designee, the Public Information Supervisor is responsible for directing, supervising, planning, organizing, and reviewing the work of team members who provide intake consultation assessments for all programs within the Labor Commissioner’s Office (LCO), as well as providing ongoing training and education to ensure compliance with applicable laws, rules, regulations, and departmental policies and procedures. In addition, the Public Information Supervisor collaborates with all programs and stakeholders to promote education and access for the public and bring forth labor law enforcement awareness. The incumbent also oversees a variety of special projects designed to improve efficiency, effectiveness, and customer satisfaction with LCO’s claims and/or complaint processes. This is a first full supervisory level. The Public Information Supervisor will be expected to demonstrate a commitment to the Mission and Vision of the Division and execute duties in a Trauma Informed approach. This posting may be used to fill future vacancies in accordance with 2 CCR.

Working Conditions

Travel required and irregular work hours. This position is located in Tulare County, in satellite office. The incumbent will work in a high-rise office building in an office setting with artificial lighting. Travel to other offices and community locations is required to meet operational business needs. This is a high-volume fast-paced position which manages staff and constantly interfaces with the public.

This position will be filled in either Madera, Tulare, Coalinga and Fresno, based on the selected candidate’s preference.

Madera County: Satellite Office. JC-537468/ https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=537468

Coalinga County : Satellite Office. JC-537481/ https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=537481

Fresno County: 770 E. Shaw Avenue, Ste. 222, Fresno, CA 93710. JC-537485/ https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=537485

Special Requirements

A Statement of Qualifications (SOQ) is Required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed in 12-point Arial font and be no more than one page in length. Applicants who fail to answer the question or submit an SOQ may not be considered. Resumes, letters and other materials will not be evaluated or considered as a response to the SOQ. Candidate name is entered at the top of each page and address the following inquiry:

• Please describe your professional experience as it relates to the Duty Statement for this position. Please give job title, specific examples, and length of time in the specific role.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.