Public Housing Eligibility & Occupancy Specialist

Pender County Government; Burgaw (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Pender County Government seeks a Public Housing Specialist to manage HCV participant caseloads, conduct recertifications, and educate applicants on program requirements. The role involves facilitating moves, calculating payments, and ensuring compliant documentation.

You will interact with participants, owners, and the PHA, handling transactions in its systems and upholding confidentiality. A NC driver's license is typically needed for site visits.

Qualifications

• Manage an assigned caseload of HCV participants.

Responsibilities

• Manage an assigned caseload of HCV participants.
• Conduct annual recertifications within required timeframes.
• Participate in participants briefings.
• Process and monitor participant moves to a new dwelling.
• Determine housing assistance payment and tenant rent calculation.
• Educate participants on program requirements and family obligations.
• Resolve concerns between owners, tenants and the PHA.
• Process all transactions within the PHA's required business systems.
• Maintain accurate and complete applicant/participant files.
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
• Perform other duties as assigned.

Skills

Customer service

Interviewing skills

Counseling methods

Public housing knowledge

Computer literacy

Communication skills

Confidentiality

Education

High school diploma or equivalent

House Choice Voucher Specialist certification (within 6 months)

Tools

Lyndsey software

Job description

Pender County Government seeks a Public Housing Specialist to manage HCV participant caseloads, conduct recertifications, and educate applicants on program requirements. The role involves facilitating moves, calculating payments, and ensuring compliant documentation.

You will interact with participants, owners, and the PHA, handling transactions in its systems and upholding confidentiality. A NC driver's license is typically needed for site visits.