Public Housing Specialist II

Western Piedmont COG; Valdese (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Western Piedmont COG seeks a highly organized Public Housing Specialist II to administer HUD-based housing programs. You will handle eligibility, rent calculations, recertifications, and program compliance while delivering excellent customer service to applicants, participants, residents, and landlords.

The role requires accuracy, confidentiality, and the ability to manage multiple tasks, including reporting and field work as needed.

Job description

The WPCOG Regional Housing Authority is seeking a highly organized, customer-focused professional to serve as a Public Housing Specialist II. This position is responsible for administering Public Housing programs in accordance with HUD regulations and agency policies. The successful candidate will perform eligibility determinations, rent calculations, case management, compliance reviews, recertifications, and public housing property management activities while providing exceptional customer service to applicants, participants, residents, and property owners.

• Interview applicants and participants to determine and maintain eligibility for housing assistance programs.
• Verify income, assets, household composition, expenses, and other eligibility factors.
• Process admissions, annual recertifications, interim recertifications, transfers, and program terminations.
• Calculate tenant rent, housing assistance payments, and utility allowances in accordance with HUD regulations.
• Prepare and process Housing Assistance Payment (HAP) contracts and related program documentation.
• Maintain accurate participant records and case files.
• Provide information and guidance to applicants, participants, residents, landlords, and the general public regarding program requirements.
• Investigate and resolve participant, resident, and landlord concerns.
• Monitor participant and landlord compliance with program requirements.
• Assist with occupancy, leasing, inspection coordination, rent collection, and resident relations for public housing units.
• Prepare reports, correspondence, and documentation required by HUD and agency management.
• Conduct property visits and other field work as required.
• Maintain confidentiality of sensitive information.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HUD regulations, Housing Choice Voucher Program requirements, and/or Public Housing operations.
• Knowledge of eligibility determination and income verification procedures.
• Ability to interpret and apply federal regulations, agency policies, and program guidelines.
• Strong mathematical and analytical skills for rent and subsidy calculations.
• Excellent customer service and conflict-resolution skills.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain professional relationships with residents, landlords, coworkers, and community partners.
• Proficiency with Microsoft Office applications and housing management software.
• Ability to manage multiple priorities and meet deadlines with attention to detail.

Minimum Qualifications

• High school diploma or GED required.
• Associate degree in Business Administration, Human Services, or a related field preferred.
• Two (2) years of experience in affordable housing, case management, property management, eligibility determination, customer service, or a related field.
• Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered.

WPCOG is an Equal Opportunity Employer