Public Health Switchboard Operator II - Info & Scheduling

State of Florida; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

State of Florida 401(a) plan

State group insurance eligibility

Workers’ Compensation

Reemployment Assistance

Job summary

Florida Department of Health is seeking an OPS Switchboard Operator II to manage a high-volume call center, provide accurate program information, and schedule clinical appointments. You will handle inquiries, document interactions, and support administrative tasks in a fast-paced health service environment.

The role requires working in-office daily, with readiness for variable hours during emergencies and adherence to confidentiality and security protocols.

Qualifications

• Knowledge of FDOH policies, HIPAA, and call handling procedures.
• Proficient with multi-line phone systems and data entry.
• Strong verbal communication and active listening skills.
• Ability to organize tasks, manage time, and meet deadlines.

Responsibilities

• Answers incoming calls in a courteous, professional manner and directs inquiries.
• Provides information on Health Department programs and services.
• Schedules clinical appointments and coordinates patient flow.
• Completes required forms, logs, and reports accurately and timely.
• Participates in agency training and ensures compliance with deadlines.

Skills

Multi-line phones

HIPAA knowledge

Professional communication

Data entry accuracy

Call screening

Time management

Team collaboration

Job description

Florida Department of Health is seeking an OPS Switchboard Operator II to manage a high-volume call center, provide accurate program information, and schedule clinical appointments. You will handle inquiries, document interactions, and support administrative tasks in a fast-paced health service environment.

The role requires working in-office daily, with readiness for variable hours during emergencies and adherence to confidentiality and security protocols.