Public Health Call Center Operator II

My Florida Families; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

The Florida Department of Health in Orange County is seeking an OPS Switchboard Operator II to manage incoming and outgoing calls, provide program information, and coordinate appointments. This role requires accurate data entry and strict adherence to HIPAA guidelines in a busy public health setting.

Qualifications include at least 6 months of public health or healthcare experience, strong communication skills, and the ability to work on-site and handle confidential information with care.

Qualifications

• At least 6 months of verifiable experience in a public health or healthcare setting with high-volume calls.
• Experience working with electronic systems to access, update, or manage client information.
• Ability to work daily in the office and to respond to emergencies as needed.
• Must be authorized to work in the United States without employer sponsorship.

Responsibilities

• Operate telephone systems to manage incoming, outgoing, and interoffice calls, directing inquiries with courtesy and accuracy.
• Provide detailed program information on Health Department services and referrals as needed.
• Schedule clinical appointments and coordinate with program staff to ensure smooth clinic operations.
• Complete required forms, logs, and reports; maintain data security and patient confidentiality.
• Contribute to departmental projects and outreach efforts as assigned.

Skills

Call center experience

Verbal communication

Active listening

Documentation accuracy

Confidentiality

Time management

Tools

Electronic systems

EHR systems

Job description

The Florida Department of Health in Orange County is seeking an OPS Switchboard Operator II to manage incoming and outgoing calls, provide program information, and coordinate appointments. This role requires accurate data entry and strict adherence to HIPAA guidelines in a busy public health setting.

Qualifications include at least 6 months of public health or healthcare experience, strong communication skills, and the ability to work on-site and handle confidential information with care.