Public Health Office Assistant

eBusiness Solutions Inc.; Smyrna (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

eBusiness Solutions Inc. in Tennessee is seeking a Public Health Office Assistant to provide administrative and customer service support in a county health department medical office/clinic setting.

The role covers patient registration, eligibility checks, insurance verification, and data entry across multiple systems, with a focus on accurate records, clinic flow, and adherence to CHS policies and SOPs. This on-site position is a 10-month assignment with standard business hours.

Qualifications

• High school diploma or equivalent required.
• Two years of full-time customer service or clerical work experience.
• Experience can substitute for education on a year-for-year basis.
• College coursework may substitute for experience up to two years.

Responsibilities

• Perform county health department office and administrative work in a medical office/clinic setting.
• Endorse health department services for eligible patients.
• Maintain a supportive team environment and help achieve department goals.
• Register patients promptly to ensure efficient clinic flow.
• Obtain and verify insurance information and update patient contact details.
• Identify and merge duplicate patient records across multiple systems.
• Follow CHS policies and SOPs for accurate processes.
• Provide Vital Records services per policies and directives.
• Review birth and death certificate requests and document issuance.
• Maintain cash box security and segregation of duties.
• Scan and index documents into the electronic system within 48 hours.
• Schedule patient appointments per CHS Booking Guidelines.

Skills

Patient Registration

Customer Service

Medical Office Administration

Education

High school diploma or equivalent

Job description

One of our clients in the government domain is seeking a Public Health Office Assistant to provide administrative and customer service support in a county health department medical office/clinic setting.

Public Health Office Assistant
On-Site
1410 Sparta Street, Suite 21, McMinnville, Tennessee 37110
10 Months

Responsibilities

• Perform county health department office and administrative work in a medical office/clinic setting.
• Endorse all health department services for which each patient may be eligible.
• Maintain a supportive team environment and contribute to achieving department goals.
• Register patients in a timely manner to ensure efficient clinic flow.
• Obtain and verify insurance information, check immunization status, and update patient contact information in applicable systems.
• Identify and eliminate duplicate patient records while accurately navigating multiple systems to verify correct information.
• Follow applicable guidelines, manuals, CHS policies, and SOPs to ensure accurate processes are followed.
• Provide Vital Records services according to established policies, procedures, and directives.
• Review birth and death certificate requests, print and document certificates, and receipt each certificate issued.
• Maintain 100% security of the cash box by adhering to segregation-of-duties procedures and promptly notify leadership when problems arise.
• Accurately scan and index all required documents into the electronic system within 48 hours.
• Schedule patient appointments according to CHS Booking Guidelines.

Required Qualifications

• Education equivalent to graduation from a standard high school.
• Two years of full-time customer service delivery and/or clerical/office work experience.
• Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Coursework credit from an accredited college or university may substitute for the required experience on a year-for-year basis, up to a maximum of two years.

Schedule

• Monday through Friday, 8:00 AM to 4:30 PM CST, 8 hours per day.

Skills

Patient Registration & Customer Service,Medical Office Administration