Public Health Office Assistant

Expedite Talent Solutions; Bolivar (TN); On-site; USD 26,000 - 38,000; Full time

Job summary

Expedite Talent Solutions is seeking a detail-oriented Administrative Clerk to join the county health department in Hardeman County, Tennessee. You will handle front-desk tasks, patient registration, appointment scheduling, and filing within a clinic setting, ensuring accuracy and HIPAA compliance.

The role requires a high school diploma or equivalent and two years of customer service or clerical experience; substitutions are allowed.

Qualifications

• High school diploma or equivalent and two years of full-time customer service/clerical work.
• Experience may substitute for education on a year-for-year basis.
• Course work credits may substitute for experience up to two years.

Responsibilities

• Handle general county health department office work in a medical clinic setting.
• Endorse health department services for which patients may be eligible.
• Register patients accurately and verify insurance information to maintain clinic flow.
• Input and manage patient data across multiple systems and ensure HIPAA compliance.
• Process Vital Records requests and issue certificates per policy.

Skills

Customer service

Clerical

Office software

Education

High school diploma

Job description

This position will cover Hardeman County.

Duties and Responsibilities

• Under general supervision, performs county health department office work, in a medical office/clinic setting, of average difficulty; and performs administrative related work as required.
• Endorse all health department services for which each patient may be eligible.
• Help achieve goals by maintaining a supportive team environment.
• Properly register patients upon their aduplicates andealth department in a timely manner to ensure clinic flow by obtaining and verifying insurance information, checking immunization status, updating contact information in applicable systems, incorporating the process to eliminate duplicates, and successfully toggling between multiple systems to verify correct information. Refer to guidelines, manuals, and CHS policies/SOP to ensure that accurate processes are followed.
• Provide Vital Records services according to policy, procedure, and directives. Review birth and death certificate requests within a timely manner and appropriately print, document, and receipt each certificate issued.

Maintain 100% security of the cash box by adhering to the segregation of duties procedures and notify leadership when problems arise.

Accurately scan and index all required documents into the electronic system within 48 hours.

Appropriately schedule appointments according to CHS Booking Guidelines.

Education and Experience and Qualifications

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.

Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).