Office Assistant

Telnet, Inc.; Athens (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Telnet, Inc. is seeking a Public Health Office Assistant in Athens, TN for a 10-month assignment. The role involves scheduling patient appointments, collecting demographics, and reviewing eligibility for federal and state programs, with data input across multiple systems.

Candidates should have a High School Diploma or equivalent and two years of customer service/clerical experience, plus a valid TN driver’s license and background check. Preference for experience with medical front office tasks.

Qualifications

• High School Diploma or equivalent with 2 years of full-time customer service/clerical work.
• Valid driver's license and Tennessee background check.
• Experience with electronic medical records preferred.
• Ability to handle sensitive information and insurance processes.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update client demographics for registration.
• Review eligibility for federal/state programs.
• Input data into health department management information systems.
• Input/receive information across multiple software systems.
• Process cash drawer and balance.
• Inform clients of rights and responsibilities for programs.
• Assist in obtaining prior authorization from insurers.
• Compile forms to ensure efficient clinic flow.
• Scan and index records into the EMR.
• Maintain a positive team environment.

Skills

Customer service

Data entry

Scheduling

Medical terminology

Documentation review

Communication

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Job Title: Public Health Office Assistant

Location: Athens, TN

Duration: 10 months

Key Responsibilities

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic medical record
• Maintain a positive, constructive, and cooperative work environment

Minimum Education and Experience Requirements

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Preferred Qualifications

Prefer candidate to possess medical front office experience including understanding medical terminology for accurate scheduling and insurance coding.