Public Health Office Assistant

Creative Solutions Services, LLC; McMinnville (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

The Dental Public Health Office Assistant works in the McMinnville health department, performing clerical tasks in the dental clinic, including patient registration, scheduling, check-in/out, and reminder calls. The role supports public health and dental services across the state.

Candidates should be customer-focused, self-motivated, team-oriented, and able to travel regionally if needed. Local candidates only, onsite in Tennessee, with high school diploma and related clerical experience

Qualifications

• High School Diploma or equivalent and relevant clerical experience.
• Ability to perform patient registration and scheduling tasks.
• Willingness to travel regionally as needed.

Responsibilities

• Schedule and manage patient appointments
• Inform patients of visit requirements
• Collect and update client demographic information
• Review documentation to determine eligibility for programs
• Input data into health department management systems
• Interact with multiple computer software systems
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization from insurers and gather documentation
• Compile forms for services requested to ensure efficient clinic flow
• Scan and index records into the electronic dental record
• Maintain a positive, cooperative work environment

Skills

Customer service

Clerical tasks

Data entry

Education

High School Diploma or equivalent

Job description

Title: Public Health Office Assistant

Location: McMinnville, TN (Onsite)

Duration: 3 Months

Interview type: In-person

Note: Local Candidates Only

Job Description:

• The Division of Client is seeking a Dental Public Health Office Assistant. Client provides public health, primary care, and dental services in local health departments throughout the state.
• The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s).
• These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned.
• Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.
• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

• Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.