Public Health Front Desk & Intake Specialist

DuPage County Health Department; Wheaton (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Full benefits package

Health insurance (Blue Cross/Blue Shie

Dental insurance

Vision insurance

Prescription plan

Flexible spending account

Disability insurance

Pension (IMRF)

Tuition reimbursement

Paid holidays

Paid vacation and personal days

Job summary

DuPage County Health Department in Wheaton is seeking a Customer Service Representative for the Central Public Health Center. You will provide front desk services, gather documents, identify client needs, and offer rapid screening and referrals to the appropriate services, with travel to other centers as needed.

Hours are Mon and Fri 8:00 am–4:30 pm; Tue–Thu 8:00 am–7:00 pm. Rotating shifts cover mid or evening hours. Starting pay is $15.77 per hour plus a full benefits package.

Qualifications

• Some experience in human/social service-related field preferred.
• Bilingual applicants strongly preferred; Spanish may be required.
• Ability to pass a Spanish test may be required for some roles.

Responsibilities

• Provides general and specific information regarding departmental policies, procedures and programs to the public.
• Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
• Checks in customers; schedules follow-up appointments; collects payments (cash, check, credit card).
• Answers phones; resolves complaints in line with policies and procedures.
• Screens for program eligibility; gathers basic intake information from callers.
• Manages call center operations and referrals; provides information or referrals as needed.
• Maintains confidentiality and adheres to privacy laws; attends on-site HR orientation.

Skills

Bilingual

Customer service

Communication skills

Job description

DuPage County Health Department in Wheaton is seeking a Customer Service Representative for the Central Public Health Center. You will provide front desk services, gather documents, identify client needs, and offer rapid screening and referrals to the appropriate services, with travel to other centers as needed.

Hours are Mon and Fri 8:00 am–4:30 pm; Tue–Thu 8:00 am–7:00 pm. Rotating shifts cover mid or evening hours. Starting pay is $15.77 per hour plus a full benefits package.