Public Health Eligibility & Admin Specialist

Cleveland, County of (NC); North Carolina; On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Professional development

Continuing education

Robust benefits package

Job summary

Cleveland County Health Department is seeking a Processing Assistant-III to perform skilled administrative support at the Public Health Center. The role includes conducting eligibility interviews, explaining program benefits, and handling clerical duties to support billing and patient services.

Responsibilities include verifying insurance data, managing patient records, scheduling appointments, and assisting staff with data entry and releases.

Qualifications

• Knowledge of office procedures, record-keeping, basic accounting, and standard office mathematics.
• Strong proofreading skills and accurate use of spelling, punctuation, and specialized vocabulary.
• Ability to learn and apply a variety of guidelines and use a range of office equipment.

Responsibilities

• Conduct program eligibility interviews and explain program benefits.
• Determine patient eligibility by verifying insurance and requirements for clinics.
• Provide information to patients via telephone and in person; route calls as needed.
• Enter patient demographics and financial information to create EHRs and support billing.
• Schedule and maintain clinic appointments; assist with filing and release requests.

Skills

Office procedures

Proofreading

Guideline adherence

Customer service

Education

High school diploma or GED

1 year office experience

Job description

Cleveland County Health Department is seeking a Processing Assistant-III to perform skilled administrative support at the Public Health Center. The role includes conducting eligibility interviews, explaining program benefits, and handling clerical duties to support billing and patient services.

Responsibilities include verifying insurance data, managing patient records, scheduling appointments, and assisting staff with data entry and releases.