Health Services Processing & Eligibility Clerk

Harnett County Schools; Lillington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

NC Local Government Retirement

Job summary

Harnett County Schools is seeking a Processing Assistant IV to support health department clinical programs with complex administrative tasks, billing, and records management. You will serve as a primary contact for patients, conduct financial interviews, determine eligibility, and maintain accurate records.

The role requires independent judgment, confidentiality, and frequent interaction with patients, clinic staff, and community partners in a busy public health setting within North Carolina.

Qualifications

• Graduation from high school and at least two years of office/secretarial experience or equivalent.
• Ability to handle sensitive information with discretion and confidentiality.
• Experience with clerical tasks in healthcare or public health settings is a plus.

Responsibilities

• Registration, eligibility determination, and billing for in-house and outreach services, including income and insurance data collection.
• Verify insurance information and maintain patient records in EMR systems.
• Schedule appointments, answer calls, and assist patients with inquiries and referrals.
• Collect fees, issue receipts, and maintain financial records and patient accounts.
• Prepare charts and ensure forms and materials are available before visits.
• Provide information about Health Department programs and eligibility requirements.
• Maintain confidentiality and comply with regulatory policies in all interactions.
• Monitor records for accuracy and coordinate with clinical and administrative staff.

Skills

Customer service

Confidentiality

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR NCIR

Job description

Harnett County Schools is seeking a Processing Assistant IV to support health department clinical programs with complex administrative tasks, billing, and records management. You will serve as a primary contact for patients, conduct financial interviews, determine eligibility, and maintain accurate records.

The role requires independent judgment, confidentiality, and frequent interaction with patients, clinic staff, and community partners in a busy public health setting within North Carolina.