Customer Service Representative 1, 2, or 3

Georgia Department of Public Health (GA); Newnan (GA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Work Environment

Job summary

Georgia Department of Public Health in Newnan, GA is seeking a Customer Service Representative to interact with the public and internal customers. The role focuses on delivering information and services, managing appointments, and updating client records in a fast-paced, confidential environment.

The position requires a high school diploma or GED, strong communication skills, and the ability to multitask. Preferred candidates include bilingual Spanish speakers with computer skills

Qualifications

• High school diploma or GED and related experience handling customers’ questions, complaints and/or providing information.
• Bilingual – Spanish speaking preferred as part of qualifications.
• Proficiency in Microsoft Word, Excel, PowerPoint and data entry.

Responsibilities

• Provide information and services to meeting customer expectations.
• Answer inbound calls in a timely manner.
• Make appointments and reschedule missed appointments.
• Follow scripts when scheduling the appropriate appointment.
• Identify customers’ needs and provide solutions or refer programs/resources.
• Handle all client inquiries and update information in the system.
• Support new program initiatives and adapt to policy changes.
• Maintain strict confidentiality per HIPAA guidelines.

Skills

Customer service

Phone communication

Active listening

Time management

Spanish - bilingual

Multitasking

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Data entry

Job description

Customer Service Representative 1, 2, or 3

District 4 Public Health

Coweta County Health Department

70 Hospital Road

Newnan, GA 30263

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling client to reschedule
• Follows communication “scripts” when scheduling the appropriate appointment
• Identifies customers’ needs, clarify information, provide solutions, refer programs/resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Able to adapt to changing policy and procedures
• Must abide by strict confidentiality requirements and all HIPPA guidelines
• Must be an active listener with strong phone and verbal communication skills
• Position requires employee to be detailed oriented; must be able to work efficiently and independently
• Self-starter.Fast paced work environment. Ability to multi-task, set priorities and manage time effectively
• Candidate must be organized
• Assist with community-wide events
• Other administrative duties as assigned

Customer Service Representative 1: (Annual salary $33,000)

High school diploma or GED AND Six months of related experience handling customers’ questions, complaints and/or providing information

Customer Service Representative 2: (Annual salary $35,800)

High school diploma or GED AND Two (2) years of experience communicating information in a customer service setting; OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent

Customer Service Representative 3: (Annual salary $38,880)

High school diploma or GED AND Three (3) years of experience communicating information in a customer service setting; OR Two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121)

Preferred Qualifications

• Public Health experience
• Bilingual – Spanish speaking
• Computer experience (Word, Excel, PowerPoint, data entry, etc.)
• Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
• Work requires ability to manage multiple duties simultaneously

Benefits for Full Time Eligible Employees:

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

For more information on the State of Georgia Benefits visit - http://team.georgia.gov/

Additional Perks:

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

To learn more about District 4 Public Health visit - https://www.district4health.org/

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*District 4 is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.

Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting

Reference Checks & Immunizations Required

For more information about Public Health:

Click HERE for Video

Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Healthteam, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact– Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility– Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity– Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture– Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you