Public Health Analyst I (Vaccines)

Goldbelt; United States; Remote; USD 100,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off and professional develop

Job summary

Professional Services is seeking a Public Health Analyst I to execute data management and help desk activities for the NHSN Surveillance Branch. The role involves handling approximately 200 email tickets daily, assisting facilities with NHSN enrollment, and providing Level 2 triage support to IPs and epidemiologists.

You will contribute to documentation, perform system updates, and support CDC response exercises under the DHQP Team Lead, while ensuring adherence to public health protocols and

Qualifications

• 1-2 years of relevant experience in program analysis, public health, healthcare, research, or a related field.
• Ability to obtain and maintain CDC Public Trust Clearance.
• Experience following government procedures and guidelines.

Responsibilities

• Provide Level 1 help desk support for NHSN-related tasks and emails.
• Assist users with obtaining digital credentials via SAMS.
• Enroll facilities in NHSN and triage issues to SMEs as needed.
• Migrate email ticket management and maintain user support documentation.
• Support NHSN Dialysis Event module users and educate on CDC definitions and data entry.
• Offer Level 2 triage support to Infection Preventionists / Epidemiologists.
• Participate in CDC response activities and training exercises as directed.

Skills

Data Management

Help Desk

Public Health

NHSN knowledge

Education

Master’s degree in Public Health or related field

Tools

SAMS

NHSN

Job description

Overview

the company Professional Services specializes in providing expert resources for Public Health missions including scientific, technical, and administrative support from junior staff to high-level subject matter experts. Research and data driven, the company Professional Services’ experts create solutions customized to the client’s needs.

Summary:the company Professional Services is seeking a Public Health Analyst I to carry out a broad array of data management and help desk activities for DHQP (Vaccine) Surveillance Branch.

Responsibilities

Essential Job Functions:

• Mid- to senior-level Data Management Support to provide Level 1 (Facilities Enrollment) help desk support for an average of 200 email help desk tickets per workday; provide technical support.
• Assist users in acquiring digital credentials via SAMS.
• Enroll facilities in NHSN as needed.
• Triage Level 2 support to appropriate SMEs.
• Migrate the current email system of managing tickets.
• Create and manage up-to-date user support documentation for internal (team) and external (NHSN users and partners) audiences.
• Maintain electronic files, e.g., for NHSN Agreement to Participate and Consent documents.
• Handle inquiries from existing and prospective NHSN Dialysis Event module users, provide information to facilities to enable enrollment with NHSN, and provide user support regarding procedures for correctly applying CDC COVID-19 and HAI definitions and criteria and data entry.
• Provide Level 2 (Triaging) help desk support (Infection Preventionists / Epidemiologists) to address NHSN protocol issues.
• Conduct technical assistance for users reporting data into the National Healthcare Safety Network (NHSN).
• Identify and create necessary NHSN modules/manual updates resulting from technological advancements, infection/disease trends, changing or broadening IP/nursing responsibilities, or yearly updates of system components.
• Submit system change requests, perform application testing, manage data collection forms, and identify system defects.
• Participate during CDC response activities and training exercises under direction of the DHQP Team Lead; duties include staffing the EOC desk to help support CDC's mission.

Qualifications

Necessary Skills and Knowledge:

• Mid- to senior-level Data Management Support to provide Level 1 (Facilities Enrollment) help desk support for an average of 200 email help desk tickets per workday; provide technical support.
• Assist users in acquiring digital credentials via SAMS.
• Enroll facilities in NHSN as needed.
• Triage Level 2 support to appropriate SMEs.
• Migrate the current email system of managing tickets.
• Create and manage up-to-date user support documentation for internal (team) and external (NHSN users and partners) audiences.
• Maintain electronic files, e.g., for NHSN Agreement to Participate and Consent documents.
• Handle inquiries from existing and prospective NHSN Dialysis Event module users, provide information to facilities to enable enrollment with NHSN, and provide user support regarding procedures for correctly applying CDC COVID-19 and HAI definitions and criteria and data entry.
• Provide Level 2 (Triaging) help desk support (Infection Preventionists / Epidemiologists) to address NHSN protocol issues.
• Conduct technical assistance for users reporting data into the National Healthcare Safety Network (NHSN).
• Identify and create necessary NHSN modules/manual updates resulting from technological advancements, infection/disease trends, changing or broadening IP/nursing responsibilities, or yearly updates of system components.
• Submit system change requests, perform application testing, manage data collection forms, and identify system defects.
• Participate during CDC response activities and training exercises under direction of the DHQP Team Lead; duties include staffing the EOC desk to help support CDC's mission.

Minimum Qualifications:

• 1-2 years of relevant experience in program analysis, public health, healthcare, research, or a related field.
• Previous experience working with the government procedures and guidelines.
• Ability to obtain and maintain CDC Public Trust Clearance.

Preferred Qualifications:

• Master’s degree in Public Health, Health Administration, Communications, or a related field.
• 3-5 years of relevant experience in program analysis, public health, healthcare, research, or a related field.
• Prior experience working with the CDC is highly desired to understand the culture and environment.

Pay and BenefitsThe salary range for this position is $100,000 to $108,000 annually.

At the company, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.