Public Health Analyst I (Vaccines)

Goldbelt Professional Services; United States; Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Goldbelt Professional Services is seeking a Public Health Analyst I to carry out a broad array of data management and help desk activities for DHQP (Vaccine) Surveillance Branch.

The role focuses on Level 1 user support, NHSN enrollment assistance, and guidance on CDC definitions and data entry.

Formación

• Experience delivering Level 1 help desk support for NHSN-related systems.
• Assist users in obtaining digital credentials via SAMS.
• Enroll facilities in NHSN as needed.
• Triage Level 2 support to appropriate SMEs.
• Create and maintain up-to-date user support documentation.

Responsabilidades

• Provide Level 1 help desk support for an average of 200 email tickets per workday.
• Assist NHSN users in enrollment and guidance on CDC definitions and data entry.
• Triage Level 2 issues to SMEs.
• Migrate current email system for managing tickets.
• Support CDC response activities and training exercises as needed.

Conocimientos

Data management

Help desk

NHSN enrollment

SAMS credentials

Issue triage

Descripción del empleo

Overview

Goldbelt Professional Services specializes in providing expert resources for Public Health missions including scientific, technical, and administrative support from junior staff to high-level subject matter experts. Research and data driven, Goldbelt Professional Services’ experts create solutions customized to the client’s needs.

Overview

Goldbelt Professional Services specializes in providing expert resources for Public Health missions including scientific, technical, and administrative support from junior staff to high-level subject matter experts. Research and data driven, Goldbelt Professional Services’ experts create solutions customized to the client’s needs.

Summary:

Goldbelt Professional Services is seeking a Public Health Analyst I to carry out a broad array of data management and help desk activities for DHQP (Vaccine) Surveillance Branch.

Responsibilities

Essential Job Functions:

• Mid- to senior-level Data Management Support to provide Level 1 (Facilities Enrollment) help desk support for an average of 200 email help desk tickets per workday; provide technical support.
• Assist users in acquiring digital credentials via SAMS.
• Enroll facilities in NHSN as needed.
• Triage Level 2 support to appropriate SMEs.
• Migrate the current email system of managing tickets.
• Create and manage up-to-date user support documentation for internal (team) and external (NHSN users and partners) audiences.
• Maintain electronic files, e.g., for NHSN Agreement to Participate and Consent documents.
• Handle inquiries from existing and prospective NHSN Dialysis Event module users, provide information to facilities to enable enrollment with NHSN, and provide user support regarding procedures for correctly applying CDC COVID-19 and HAI definitions and criteria and data entry.
• Provide Level 2 (Triaging) help desk support (Infection Preventionists / Epidemiologists) to address NHSN protocol issues.
• Conduct technical assistance for users reporting data into the National Healthcare Safety Network (NHSN).
• Identify and create necessary NHSN modules/manual updates resulting from technological advancements, infection/disease trends, changing or broadening IP/nursing responsibilities, or yearly updates of system components.
• Submit system change requests, perform application testing, manage data collection forms, and identify system defects.
• Participate during CDC response activities and training exercises under direction of the DHQP Team Lead; duties include staffing the EOC desk to help support CDC's mission.

Qualifications

Necessary Skills and Knowledge:

• Mid- to senior-level Data Management Support to provide Level 1 (Facilities Enrollment) help desk support for an average of 200 email help desk tickets per workday; provide technical support.
• Assist users in acquiring digital credentials via SAMS.
• Enroll facilities in NHSN as needed.
• Triage Level 2 support to appropriate SMEs