Public Finance & Utility Billing Customer Support

Anne Arundel County Office of Personnel; Maryland; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Anne Arundel County Government is seeking a Financial Customer Service Representative in the Office of Finance. This full-time, permanent position entails answering inquiries, handling real estate taxes, water/sewer bills, and billing adjustments in a hybrid work setting with on-site work required during the probationary period.

The role includes processing deeds, refunds, and transfers, maintaining records, and providing information for management.

Qualifications

• Education: graduation from high school or college coursework in public or human relations.
• Experience: four+ years in public contact work involving complaint and problem-solving.
• Note: position requires a thorough background check.

Responsibilities

• Answer telephones, serve walk-in customers, and process mail and deeds.
• Respond to inquiries and complaints from the public.
• Process payment refunds and transfers for overpayments.
• Maintain files and prepare duplicate bills and letters.
• Research billing files and certify liens or prepare duplicate bills.
• Provide information for management purposes.

Skills

Customer service

Good judgment

Communication skills

Computer skills

Office software

Interpersonal skills

Education

High school diploma

College coursework in public relations or related field

Tools

MUNIS

MAINFRAME

ACD system

Excel

Job description

Anne Arundel County Government is seeking a Financial Customer Service Representative in the Office of Finance. This full-time, permanent position entails answering inquiries, handling real estate taxes, water/sewer bills, and billing adjustments in a hybrid work setting with on-site work required during the probationary period.

The role includes processing deeds, refunds, and transfers, maintaining records, and providing information for management.