Hybrid Public Finance & Billing Specialist

Anne Arundel County – Finance Department; Maryland; Hybrid; USD 42,000 - 58,000; Full time

Job summary

Anne Arundel County Government is seeking a Financial Customer Service Representative in the Office of Finance for a full-time, permanent role. The position combines in-office work with on-site duties during the probationary period, Monday through Friday, and involves answering calls, assisting walk-in customers, and processing mail and deeds.

Responsibilities include handling real estate taxes, water/sewer bills, and personal property/corporation tax bills, resolving billing issues, and

Qualifications

• Graduation from high school is required.
• College coursework in public or human relations is desirable.

Responsibilities

• Answer telephones and assist walk-in customers.
• Process mail, deeds, and related records.
• Provide full service on real estate taxes, water/sewer, and tax bills.
• Research billing files and verify liens or issue duplicate bills.
• Resolve customer inquiries and document interactions for management.

Skills

Office practices

Public sector rules

English language

Judgment

Interpersonal skills

Written & verbal comms

Computer skills

Equipment operation

Education

High school diploma

College coursework in public/human relations

Tools

MUNIS

MAINFRAME

MS Word

MS Excel

ACD system

Job description

Anne Arundel County Government is seeking a Financial Customer Service Representative in the Office of Finance for a full-time, permanent role. The position combines in-office work with on-site duties during the probationary period, Monday through Friday, and involves answering calls, assisting walk-in customers, and processing mail and deeds.

Responsibilities include handling real estate taxes, water/sewer bills, and personal property/corporation tax bills, resolving billing issues, and