Public Finance & Billing Specialist - Hybrid

Anne Arundel County; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Anne Arundel County Government seeks a Financial Customer Service Representative for the Office of Finance. This full-time, permanent position handles inquiries and complaints from the public, including tax, utility bills, deeds and receipts.

The role is hybrid during probation, with on-site work Monday through Friday, and involves extensive direct contact with residents. Duties include answering phones, serving walk-in customers, processing mail and deeds, and ensuring accurate records.

Qualifications

• Experience handling inquiries and complaints from the public.
• Knowledge of tax and utility billing processes preferable.
• Ability to operate office equipment and software.

Responsibilities

• Provides full service to the public regarding real estate taxes, water and sewer bills, front-foot assessments, and personal property/corporation tax bills.
• Receives and responds to telephone calls and provides service to walk-in customers.
• Processes mail by preparing duplicate bills, writing letters, and updating files.
• Receives and processes deeds for the public by researching billing files and certifying liens.
• Maintains files and correspondence, records statistics, and completes follow-up work.
• Processes payment refunds and transfers for overpayments and misapplied payments.
• Works with customers to resolve billing issues and process adjustments.

Skills

Customer service

Public contact

Written communication

Verbal communication

MS Word and Excel

Proficient computer skills

Ability to learn new software

Education

High school graduation

College-level coursework in public or human relations

Tools

MUNIS

MAINFRAME

ACD system

Job description

Anne Arundel County Government seeks a Financial Customer Service Representative for the Office of Finance. This full-time, permanent position handles inquiries and complaints from the public, including tax, utility bills, deeds and receipts.

The role is hybrid during probation, with on-site work Monday through Friday, and involves extensive direct contact with residents. Duties include answering phones, serving walk-in customers, processing mail and deeds, and ensuring accurate records.