Taxpayer Billing & Public Finance Specialist

Anne Arundel County; Annapolis (MD); Hybrid; USD 46,000 - 60,000; Full time

Job summary

Anne Arundel County Government seeks a Financial Customer Service Representative in the Office of Finance for a full-time, permanent position. This hybrid on-site role during the probationary period handles inquiries and complaints from the general public, including real estate taxes, water/sewer bills, and tax billing.

Responsibilities include answering calls, serving walk-in customers, processing mail and deeds, maintaining files, and assisting with billing issues.

Qualifications

• Four or more years of public contact work involving complaint and problem-solving situations.
• Graduation from high school; college-level coursework in public or human relations or a related field.
• Background check required.

Responsibilities

• Answer telephones and assist walk-in customers with inquiries and services.
• Process mail including deeds and bills; update files as needed.
• Research billing files and certify lien status; prepare duplicate bills when required.
• Resolve billing issues and process adjustments; provide information for management.

Skills

Customer service

Communication skills

MS Word & Excel

Attention to detail

Education

High school diploma

College coursework in public or human relations

Tools

MUNIS

MAINFRAME

Job description

Anne Arundel County Government seeks a Financial Customer Service Representative in the Office of Finance for a full-time, permanent position. This hybrid on-site role during the probationary period handles inquiries and complaints from the general public, including real estate taxes, water/sewer bills, and tax billing.

Responsibilities include answering calls, serving walk-in customers, processing mail and deeds, maintaining files, and assisting with billing issues.