Public-Facing Web Strategy Lead

Knoxville Technology Council; Knoxville (TN); Hybrid; USD 65,000 - 75,000; Full time

Job summary

University of Tennessee, Knoxville UTIA Information Technology Services seeks an IT Web Specialist to lead public-facing website strategy, development, governance, and accessibility. You will align digital initiatives with branding, UX best practices, and institutional goals while guiding content managers and contributors.

Location: Knoxville, TN; Hybrid work arrangement. This role involves training teams, coordinating with stakeholders, and driving continuous improvement through analytics and

Qualifications

• Bachelor's degree in IT, web design, communications, education, or related field with 3 years of relevant experience.
• Experience managing public-facing websites with CMS, accessibility, analytics, and SEO.
• Ability to apply UX, usability, accessibility, IA, and content strategy to digital experiences.
• Experience training and supporting content managers in a decentralized environment.
• Strong communication, collaboration, and project management skills.

Responsibilities

• Lead UTIA's public-facing website strategy, development, accessibility, and UX.
• Train content managers and website contributors in CMS use and governance.
• Collaborate with stakeholders across the Institute on digital initiatives and analytics.
• Oversee multiple website projects with timelines and quality standards.

Skills

CMS management

Accessibility

User experience

Content governance

Project coordination

Education

Bachelor’s degree in information technology, web design, communications, education, or related field

Tools

Content Management Systems

Google Analytics

SEO tools

Job description

University of Tennessee, Knoxville UTIA Information Technology Services seeks an IT Web Specialist to lead public-facing website strategy, development, governance, and accessibility. You will align digital initiatives with branding, UX best practices, and institutional goals while guiding content managers and contributors.

Location: Knoxville, TN; Hybrid work arrangement. This role involves training teams, coordinating with stakeholders, and driving continuous improvement through analytics and