IT Web Specialist, Information Technology Services: UTIA

Knoxville Technology Council; Knoxville (TN); Hybrid; USD 65,000 - 75,000; Full time

Job summary

University of Tennessee, Knoxville UTIA Information Technology Services seeks an IT Web Specialist to lead public-facing website strategy, development, governance, and accessibility. You will align digital initiatives with branding, UX best practices, and institutional goals while guiding content managers and contributors.

Location: Knoxville, TN; Hybrid work arrangement. This role involves training teams, coordinating with stakeholders, and driving continuous improvement through analytics and

Qualifications

• Bachelor's degree in IT, web design, communications, education, or related field with 3 years of relevant experience.
• Experience managing public-facing websites with CMS, accessibility, analytics, and SEO.
• Ability to apply UX, usability, accessibility, IA, and content strategy to digital experiences.
• Experience training and supporting content managers in a decentralized environment.
• Strong communication, collaboration, and project management skills.

Responsibilities

• Lead UTIA's public-facing website strategy, development, accessibility, and UX.
• Train content managers and website contributors in CMS use and governance.
• Collaborate with stakeholders across the Institute on digital initiatives and analytics.
• Oversee multiple website projects with timelines and quality standards.

Skills

CMS management

Accessibility

User experience

Content governance

Project coordination

Education

Bachelor’s degree in information technology, web design, communications, education, or related field

Tools

Content Management Systems

Google Analytics

SEO tools

Job description

The IT Web Specialist provides strategic leadership, consultation, and project management for UTIA’s public-facing websites and digital presence. The position leads website strategy, development, governance, accessibility, and continuous improvement while ensuring alignment with institutional goals, branding standards, and user experience best practices. As a primary resource for content managers and website contributors, the specialist provides training, guidance, and support in content management, accessibility, usability, and web governance. The position partners with stakeholders across the Institute to manage website initiatives, evaluate digital performance, and implement sustainable, user-centered solutions that strengthen UTIA’s online presence. This position reports to the Director of IT Solutions in UTIA's Information Technology Services (ITS) department.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Lead UTIA’s public-facing website strategy, development, accessibility, and user experience while training content managers and strengthening the Institute’s digital presence.

Education/Experience

Required Qualifications

• Bachelor’s degree in information technology, web design, communications, education, or a related field, and three years of relevant experience.

Knowledge, Skills, And Abilities

• Experience managing and improving public-facing websites using content management systems, web standards, accessibility practices, analytics, and SEO.
• Ability to apply user experience, usability, accessibility, information architecture, and content strategy principles to create effective digital experiences.
• Experience training, supporting, and collaborating with content managers and stakeholders in a decentralized environment.
• Ability to manage multiple website projects, priorities, and deadlines while maintaining quality and consistency.
• Strong communication, presentation, customer service, documentation, and problem-solving skills, with the ability to work effectively with technical and non-technical audiences.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Experience

Preferred Qualifications

• Five years of relevant experience.

Knowledge, Skills, And Abilities

• Knowledge of higher education, Extension, research, or public-sector web environments.
• Experience leading website redesigns, migrations, and digital modernization initiatives.
• Demonstrated ability to conduct accessibility and usability assessments and develop remediation recommendations.
• Experience developing governance standards, training programs, and content management resources.

Work Location

• Location: Knoxville, TN
• Hybrid

Compensation And Benefits

• UT market range: MR12
• Anticipated hiring range: $65,000 to $75,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About The College/Department/Division

UTIA Information Technology Services delivers strategic technology leadership, enterprise systems, cybersecurity, networking, web and application development, and user support across the Institute of Agriculture’s statewide footprint. The department partners with academic, research, Extension, and administrative units to provide reliable, secure, and accessible technology services that advance UTIA’s mission.

Website Strategy, Development, And Digital Experience Leadership

• Lead the strategy, development, enhancement, and governance of UTIA’s public-facing websites.
• Partner with stakeholders to deliver accessible, user-centered, and brand-compliant digital experiences.
• Provide expertise in website architecture, content strategy, user experience, accessibility, SEO, and digital communications.
• Lead website redesigns, migrations, major enhancements, and continuous improvement efforts informed by analytics, accessibility reviews, and stakeholder feedback.
• Promote web standards, governance, and emerging best practices to strengthen UTIA’s digital presence.

Content Management Leadership, Training, And Stakeholder Enablement

• Serve as the primary resource for content managers and website contributors across the Institute.
• Develop and deliver training, documentation, and support resources that enable effective website management.
• Train and coach stakeholders in CMS use, accessibility, usability, content strategy, publishing workflows, and web governance.
• Develop standards, best practices, and governance resources that promote quality, consistency, accessibility, and sustainability.
• Consult with departments on website goals, digital strategy, and improvement opportunities while managing multiple website initiatives and stakeholder relationships.