Public-Facing Child Support Specialist

Eau-Claire-County-1; Eau Claire (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Eau Claire County is seeking an Administrative Specialist - Child Support to serve as the face of the agency, handling reception, information requests, and document processing. The role involves data entry in KIDS, filing, and coordinating meetings and travel.

You will work with a range of staff to prepare reports and ensure timely handling of child support applications and records, while maintaining courteous customer service at all times.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Greet customers in person or by phone and provide required information.
• Answer multi-line telephone console and respond to inquiries about child support.
• Prepare correspondence, reports, and charts for the Director and staff.
• Enter and manage data in KIDS and maintain up-to-date records.
• Schedule meetings and arrange travel for trainings and conferences.
• Notary public duties for the agency.
• Process and track health insurance information forms for reimbursement.

Skills

55 wpm keyboarding

Clerical experience

De-escalation techniques

Motivational interviewing

Social media usage for business

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

KIDS (Wisconsin Kids Information Data System)

Job description

Eau Claire County is seeking an Administrative Specialist - Child Support to serve as the face of the agency, handling reception, information requests, and document processing. The role involves data entry in KIDS, filing, and coordinating meetings and travel.

You will work with a range of staff to prepare reports and ensure timely handling of child support applications and records, while maintaining courteous customer service at all times.