Client-Facing Administrative Specialist, Child Support

Eau Claire County; Eau Claire (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Eau Claire County's Child Support Agency seeks an Administrative Specialist to greet clients, answer inquiries, and manage frontline intake both in person and by phone. The role supports staff with correspondence, data entry in KIDS, and basic office operations.

Responsibilities include scheduling, travel arrangements for trainings, maintaining records, notary duties, and ensuring courteous, efficient service while upholding privacy and legal requirements.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in an office setting involving public interaction.
• Ability to obtain criminal background check and fingerprinting.
• Valid driver’s license and access to private transportation.
• Notary Public or eligibility within 6 months of hire.
• Typing speed 55 wpm.

Responsibilities

• Greet customers and respond to information requests at the receptionist counter.
• Answer calls on a multi-line telephone and route inquiries.
• Prepare correspondence, reports, and charts for leadership.
• Enter data in KIDS and maintain up-to-date records using Word/Excel.
• Assist with scheduling meetings and travel arrangements for trainings.
• Manage office supplies, invoices, and record retention.
• Notary duties for the agency.
• Follow records management procedures.

Skills

Customer service

Receptionist duties

Data entry

Notary

De-escalation techniques

Social media for business

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

KIDS data system

Online programs

Job description

Eau Claire County's Child Support Agency seeks an Administrative Specialist to greet clients, answer inquiries, and manage frontline intake both in person and by phone. The role supports staff with correspondence, data entry in KIDS, and basic office operations.

Responsibilities include scheduling, travel arrangements for trainings, maintaining records, notary duties, and ensuring courteous, efficient service while upholding privacy and legal requirements.