Child Support-Administrative Specialist

University of Wisconsin-Eau Claire; Eau Claire (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO accrual

11 paid holidays

Wisconsin Retirement System

Family and Medical Leave Act

Job summary

Eau Claire County is seeking an Administrative Specialist – Child Support to handle reception, answer calls, and provide information to the public. The role serves as the face of the Child Support Agency, delivering courteous, efficient service and coordinating clerical duties.

Responsibilities include processing correspondence and reports, maintaining records in the KIDS system, assisting with scheduling, and supporting notary duties.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience with public contact.
• DOJ background check and fingerprinting required.
• Valid driver’s license and access to private transportation.
• Notary Public or eligible within 6 months.

Responsibilities

• Greets the public at the reception area and answers inquiries.
• Prepares and coordinates correspondence, reports, and charts.
• Uses KIDS data system and Microsoft Word/Excel to update records.
• Manages mail, voicemails, scheduling, and travel arrangements.
• Performs records management and notary duties as required.

Job description

Position Summary

The Administrative Specialist – Child Support performs office reception and clerical support duties for Child Support Agency staff including answering central telephone console, responding to requests for information, providing necessary applications for service, referring customers, and preparing correspondence and reports. This position acts as the face of the Child Support Agency by greeting all customers via phone or in-person and providing responsive, courteous, and efficient service.

Qualifications

• Demonstrates positive customer service; greets the public at the receptionist counter; uses multi-line telephone to answer incoming calls; responds to questions and assists clients regarding child support issues; sends out child support applications within designated timeline; advises callers of necessary documents required to accomplish desired results; refers public to appropriate agencies depending on their needs.
• Follows standard office practices and procedures to sustain effective department operations; prepares and coordinates all correspondence, reports, and charts requested by Child Support Director, Assistant Corporation Counsel, and Child Support Specialists; scans documents to and manages electronic case files for the Child Support Coordinator and Director; sorts and distributes incoming mail, voicemail, and faxes; assists with scheduling meetings, planning departmental events, and making travel arrangements for trainings and conferences; orders and maintains inventory of office supplies, genetic testing supplies, and forms; maintains and monitors invoices for office supplies and printing services.
• Reviews and manages multiple projects with minimal supervision to expedite workflow and achieve greater departmental performance and productivity; adapts to changes in priority to meet deadlines.
• Operates personal computer to enter, retrieve, and complete data entry using standard and specialized software and online programs; documents all interactions with customers in the State of Wisconsin Kids Information Data System (KIDS); utilizes Microsoft Word and Excel software and KIDS to maintain up-to-date records and prepare/create reports; requests birth cost information from electronic data system and records responses received; enters and updates addresses, employment information, general testimonies, and dispositions postmaster verifications in KID; prepares voluntary paternity acknowledgment forms; processes health insurance information forms accurately in KIDS for reimbursement.
• Performs various records management duties complying with established guidelines; creates new paper files; prepares retention, destruction, and preservation schedules; coordinates arrangements for the proper treatment of records.
• Performs queries, compiles data, and generates accurate reports for departmental staff; runs daily, weekly, monthly, quarterly, and annual case management reports and distributes such reports to the assigned workers.
• Receives, documents, and distributes pro-se motions and stipulations applying knowledge of legal terminology, court orders, and legal procedures.
• Sets up and assists with audio/visual equipment.
• Acts as Notary for the Child Support Agency and general public.
• Performs other related duties as required or assigned.

Training And Professional Experience Qualifications

• High school diploma or equivalent.
• One (1) year of experience in an office setting primarily performing standard office support duties and involving working and communicating with the public.
• Appointment will be conditional upon successful completion of a Department of Justice criminal background check and fingerprinting.
• Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties.
• Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.
• Notary Public or eligibility to become a Notary Public within six (6) months of hire and maintain thereafter during employment.

Desired Training And Professional Experience Qualifications

• Keyboarding skills of 55 wpm.
• Previous clerical experience dealing with the legal community.
• Training or experience in de-escalation and motivational interviewing techniques.
• Work related experience using social media outlets such as Facebook, Twitter, and LinkedIn for business use.

Eau Claire County is not only a great place to work, but has many exciting benefits!

Paid Time Off (PTO): Accrual is based on years of service with the County, starting at 6.4 hours accruing each pay period (20.8 days per year), with the maximum accrual rate of 35.75 days per year. All new hires at Eau Claire County receive 40 hours of front-loaded PTO upon hire, which they may begin using immediately.

*Manager PTO accrual available upon request*

Holidays: Eleven paid holidays: New Year's Day, Martin Luther King, Jr. Day, a Spring Holiday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve Day, Christmas Day and New Year's Eve Day.

Retirement: The County provides a retirement account in Wisconsin Retirement System (WRS). Employees pay one-half of the actuarially required contributions.

Eau Claire County provides leave under the Family Medical Leave Act: Family and Medical Leave Act | U.S. Department of Labor

AN IMPORTANT NOTE: This information gives only a brief summary of the plans in effect for regular, full-time Non-Represented employees of Eau Claire County and may not be all-inclusive. Eau Claire County's policies and County Code govern if there are differences between this information and the policies.