Client-Facing Administrative Assistant, Child Support

Door County Fair; Sturgeon Bay (WI); On-site; USD 38,000 - 46,000; Full time

Job summary

Door County Government is seeking an Administrative Assistant 2 to support the Child Support Agency. The role is the first point of contact for clients, handles reception, scheduling, and confidential case processing in compliance with policy.

You will coordinate with Clerk of Court staff, manage calendars, prepare letters and subpoenas, assist with CCAP/wiKIDS notifications, and maintain records using Spillman and Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of office experience.
• Typing speed of at least 40 words per minute demonstrated via test.

Responsibilities

• Serve as agency receptionist directing calls, scheduling, inquiries, and updating contact information.
• Coordinate with Clerk of Court staff to maintain court calendars and scheduling.
• Monitor schedules and arrange remote appearances for incarcerated participants.
• Perform secretarial duties including filing, records, vouchers, and mail handling.
• Prepare and distribute communications such as letters, subpoenas, and orders; handle legal documentation.
• Assist with CCAP/wiKIDS notifications and related documentation.
• Maintain confidential records and ensure privacy compliance.
• Use Spillman and Microsoft Office for data entry and reporting.

Skills

Communication

Attention to Detail

Confidentiality

Technical Proficiency

Customer Service

Time Management

Interpersonal Skills

Independence

Education

High school diploma or equivalent

Typing 40 wpm

Tools

Microsoft Office

Case management system

Spillman

Job description

Door County Government is seeking an Administrative Assistant 2 to support the Child Support Agency. The role is the first point of contact for clients, handles reception, scheduling, and confidential case processing in compliance with policy.

You will coordinate with Clerk of Court staff, manage calendars, prepare letters and subpoenas, assist with CCAP/wiKIDS notifications, and maintain records using Spillman and Microsoft Office.