Reservation & Engagement Coordinator

SilkRoad; Concord (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

SilkRoad in Concord, NC is seeking a dedicated reservations coordinator to manage all indoor and outdoor facility bookings for the Parks & Recreation department. You will be the primary contact for reservations, handle inquiries, process requests, and ensure compliance with fees, COI requirements, and permits.

You will collaborate with Administration, Public Affairs, Buildings & Grounds, HR Risk, and Police to promote events, update websites and newsletters, and monitor co-sponsorships and

Qualifications

• Knowledge of customer service principles and practices
• Strong understanding of social media platforms and website management
• Ability to work independently and as part of a team
• Marketing concepts and principles

Responsibilities

• Facilitates, manages, and communicates all reservations and special event requests.
• Enforces departmental fees, charges, rules, regulations, and COI requirements.
• Monitors co-sponsorship requests, the 501c3 process, and revenue sharing agreements.
• Coordinates with the Administration Division to market facilities, programs, and events.
• Manages overall public engagement efforts, including social media posts, newsletters, and website updates.
• Partners with the Public Affairs department for the dissemination of City-wide communications.
• Coordinates rentals for various facilities, including shelters, community rooms, and athletic fields.
• Manages contracts, co-sponsorship agreements, public events, permit requirements, and the COI process.
• Collaborates with Buildings & Grounds, HR - Risk, and Police Department to ensure seamless operations of public events.
• Ensures all required documentation, licenses, and permits are obtained and maintained; reviews fees, processes, rules, and regulations for updates

Skills

Customer service

Social media management

Teamwork

Marketing concepts

Job description

The purpose of this position is the comprehensive management of all reservations for the Parks & Recreation department. The position will serve as the primary point of contact for all indoor and outdoor facilities reservations and is accountable for a wide array of administrative and public engagement tasks.

Essential Duties and Responsibilities:

• Facilitates, manages, and communicates all reservations and special event requests.
• Enforces departmental fees, charges, rules, regulations, and Certificate of Insurance (COI) requirements.
• Monitors co-sponsorship requests, the 501c3 process, and revenue sharing agreements.
• Coordinates with the Administration Division to market facilities, programs, and events.
• Manages overall public engagement efforts, including social media posts, newsletters, and website updates.
• Partners with the Public Affairs department for the dissemination of City-wide communications.
• Coordinates rentals for various facilities, including shelters, community rooms, and athletic fields.
• Manages contracts, co-sponsorship agreements, public events, permit requirements, and the Certificate of Insurance (COI) process.
• Collaborates with various departments Buildings & Grounds, Human Resources - Risk, and Police Department) to ensure seamless operations of public events.
• Ensures all required documentation, licenses, and permits are obtained and maintained, with a consistent review of fees, processes, rules, and regulations for updates

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Customer service principles and practices
• Strong understanding of social media platforms and website management
• Ability to work independently and as part of a team.
• Marketing concepts and principles

Licensing and Certifications:

• Possession of or ability to obtain Cardiopulmonary Resuscitation/Automated External Defibrillator (CPR/AED) & First Aid Certification within six (6) months from date of hire. Failure to obtain within 6 months from hire date may result in termination.
• Valid North Carolina Driver’s License.

PLEASE NOTE: Applicants must meet the City’s criteria for an acceptable driving record.

Working Conditions / Physical Requirements:

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling and kneeling, pushing/pulling, climbing, vision, foot controls, balancing, bending, crouching, hearing, twisting, talking.
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly and/or walking or standing to a significant degree.
• Incumbents may be subjected to wetness and/or humidity.