Public Desk Assistant (Part-Time, 20 Hours/Week)

Illinois; Schaumburg (IL); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Paid Vacation Days

Paid Holidays

Paid Personal Days

Paid Sick Days

Dental Plan

Educational Assistance

457 Retirement Plan

Pet Insurance and Legal Plan

Job summary

Schaumburg Township District Library is seeking a Public Desk Assistant. This part-time role (approximately 20 hours per week) provides customer service at two public service desks, assisting patrons with information and materials, and upholding department procedures and policies.

The position requires flexibility; the schedule includes evenings and weekends. Pay ranges from $17.65 to $21.18 per hour, with benefits including paid vacation, holidays, personal days, sick days, dental, educational

Qualifications

• Bachelor’s Degree in related field or equivalent knowledge and skill
• Customer service experience is required
• Knowledge of e-material resources

Responsibilities

• Provides reference services to patrons at the public service desks
• Assists in providing technology and equipment assistance to patrons
• Handles financial transactions and maintains cash drawer
• Sets up equipment for library programs and public meetings
• Manages study room reservations for patrons
• Creates and maintains pillar displays
• Keeps apprised of Library programs, policies and procedures and building layout to assist patrons most effectively

Skills

Customer service

Knowledge of e-material resources

Education

Bachelor’s Degree or equivalent knowledge

Job description

At Schaumburg Township District Library, we are passionate about service and treating all patrons and staff with courtesy and respect. We are committed to and connected to our community and providing high quality resources, programs and services to our patrons and staff. We would love to have you join our team!

Schaumburg Township District Library is seeking a Public Desk Assistant. This is a part-time position working approximately 20 hours per week. The vital role of the Public Desk Assistant is providing customer service at two of our public service desks, assessing and fulfilling patrons’ needs for information and materials and maintaining departmental procedures and policies.

The schedule for this position is listed below and requires flexibility. Schedules are based on the needs of the library and could change if and when needed.

• Thursdays: 5:00 p.m.-9:00 p.m.
• Fridays: 3:00 p.m.-7:00 p.m.
• Saturdays: 8:30 a.m.-5:00 p.m. (First, Second and Third Saturdays of the Month)
• Sundays: 9:30 a.m.-3:00 p.m. OR 11:30 a.m.-5:00 p.m. (First Sunday of the Month)

The pay range for this position is $17.65-$21.18 per hour, dependent on skills and qualifications.

Benefits include Paid Vacation Days, Paid Holidays, Paid Personal Days, Paid Sick Days, Dental Plan, Educational Assistance, 457 Retirement Plan, Pet Insurance and Legal Plan.

Position Summary:

The Public Desk Assistant is responsible for providing customer service at two of our public service desks, assessing and fulfilling patrons’ needs for information and materials and maintaining departmental procedures and policies. This position requires good organizational and communication skills and the flexibility and training to move from task to task in a team environment. Specific responsibilities will be assigned by the supervisor on the basis of experience, skills, and specific needs of the department and number of hours worked.

Essential Duties and Responsibilities:

• Provides reference services to patrons at the public service desks
• Assists in providing technology and equipment assistance to patrons
• Handles financial transactions and maintains cash drawer
• Sets up equipment for library programs and public meetings
• Manages study room reservations for patrons
• Creates and maintains pillar displays
• Keeps apprised of Library programs, policies and procedures and building layout to assist patrons most effectively

Required Qualifications:

• Bachelor’s Degree in related field or equivalent knowledge and skill in areas related to the responsibilities of the position
• Customer service experience is required
• Knowledge of e-material resources

Requirements for All Employees:

• Ability to be a team-player and work pleasantly and effectively with all patrons, staff, supervisors, and others
• Ability to learn various job functions, perform them correctly, and understand the necessity in overall library operations
• Ability to independently function efficiently in a changing and varied environment with frequent interruptions
• Ability to exercise good judgment and focus on details
• Ability to follow all library policies and procedures
• Demonstrates commitment to incorporating principles of Diversity, Equity, and Inclusion into everyday work

The deadline to apply for the job posting is: November 5, 2026.

Schaumburg Township District Library is an Equal Opportunity Employer

Hours

This position is 20 hours per week. The schedule is:

• Wednesdays: 5:00 p.m.-9:00 p.m.
• Thursdays: 5:00 p.m.-9:00 p.m.
• Fridays: 3:00 p.m.-7:00 p.m.
• Saturdays: 8:30 a.m.-5:00 p.m. (First, Second and Third Saturdays of the Month)
• Sundays: 9:30 a.m.-3:00 p.m. OR 11:30 a.m.-5:00 p.m. (First Sunday of the Month)