Public Desk Assistant (Part-Time, 20 Hours/Week)

EMP Trust HR Solutions; Schaumburg (IL); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Paid Vacation Days

Paid Holidays

Paid Personal Days

Paid Sick Days

Dental Plan

Educational Assistance

457 Retirement Plan

Pet Insurance

Legal Plan

Job summary

Schaumburg Township District Library is seeking a part-time Public Desk Assistant to work about 20 hours per week in Schaumburg, IL. The role focuses on customer service at two public service desks, assisting patrons with information and materials, and maintaining procedures.

The schedule includes evenings and weekends with varied shifts. Compensation ranges from $17.65 to $21.18 per hour, dependent on skills and qualifications, with benefits such as vacation, holidays, sick days, and more.

Qualifications

• Bachelor’s Degree or equivalent knowledge in duties listed.
• Customer service experience required.
• Strong communication and teamwork abilities.

Responsibilities

• Provide reference services at public service desks.
• Assist with technology and equipment for patrons.
• Handle financial transactions and cash drawer.
• Set up equipment for programs and meetings.
• Manage study room reservations and displays.

Skills

Customer service

Communication

Team player

Adaptability

Education

Bachelor’s Degree in related field

Job description

Job Type: Part TimeDepartment: Adult ServicesTurn On Job AlertsAt Schaumburg Township District Library, we are passionate about service and treating all patrons and staff with courtesy and respect. We are committed to and connected to our community and providing high quality resources, programs and services to our patrons and staff. We would love to have you join our team!Schaumburg Township District Library is seeking a Public Desk Assistant. This is a part-time position working approximately 20 hours per week. The vital role of the Public Desk Assistant is providing customer service at two of our public service desks, assessing and fulfilling patrons’ needs for information and materials and maintaining departmental procedures and policies.The schedule for this position is listed below and requires flexibility. Schedules are based on the needs of the library and could change if and when needed.Wednesdays: 5:00 p.m.-9:00 p.m.Thursdays: 5:00 p.m.-9:00 p.m.Fridays: 3:00 p.m.-7:00 p.m.Saturdays: 8:30 a.m.-5:00 p.m. (First, Second and Third Saturdays of the Month)Sundays: 9:30 a.m.-3:00 p.m. OR 11:30 a.m.-5:00 p.m. (First Sunday of the Month)The pay range for this position is $17.65-$21.18 per hour, dependent on skills and qualifications.Benefits include Paid Vacation Days, Paid Holidays, Paid Personal Days, Paid Sick Days, Dental Plan, Educational Assistance, 457 Retirement Plan, Pet Insurance and Legal Plan.Position Summary:The Public Desk Assistant is responsible for providing customer service at two of our public service desks, assessing and fulfilling patrons’ needs for information and materials and maintaining departmental procedures and policies. This position requires good organizational and communication skills and the flexibility and training to move from task to task in a team environment. Specific responsibilities will be assigned by the supervisor on the basis of experience, skills, and specific needs of the department and number of hours worked.Essential Duties and Responsibilities:Provides reference services to patrons at the public service desksAssists in providing technology and equipment assistance to patronsHandles financial transactions and maintains cash drawerSets up equipment for library programs and public meetingsManages study room reservations for patronsCreates and maintains pillar displaysKeeps apprised of Library programs, policies and procedures and building layout to assist patrons most effectivelyRequired Qualifications:Bachelor’s Degree in related field or equivalent knowledge and skill in areas related to the responsibilities of the positionCustomer service experience is requiredKnowledge of e-material resourcesRequirements for All Employees:Ability to be a team-player and work pleasantly and effectively with all patrons, staff, supervisors, and othersAbility to learn various job functions, perform them correctly, and understand the necessity in overall library operationsAbility to independently function efficiently in a changing and varied environment with frequent interruptionsAbility to exercise good judgment and focus on detailsAbility to follow all library policies and proceduresDemonstrates commitment to incorporating principles of Diversity, Equity, and Inclusion into everyday workThe deadline to apply for the job posting is: November 5, 2026.Schaumburg Township District Library is an Equal Opportunity Employer