Library Services Clerk

Illinois; Glen Ellyn (IL); Hybride; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Glen Ellyn Public Library is seeking a part-time Library Services Clerk to provide excellent customer service while lending materials and handling related support tasks. The role involves assisting patrons, issuing cards, handling fees, and updating member records.

Primary duties include processing holds, managing returns, and supporting daily library operations. Candidates should be team-oriented, detail-focused, and able to multitask in a busy public service environment.

Qualifications

• High school diploma or equivalent.
• One year of experience in a public contact position.
• Comfort with Microsoft 365 applications and learning new tools.

Responsabilités

• Provide lending and customer service to the public.
• Issue and renew library cards; handle fees.
• Assist inquiries in person, by phone, and email/chat.

Connaissances

Customer service

Interpersonal communication

Multitasking

Teamwork

Microsoft 365

Formation

High school diploma or equivalent

Outils

Library management system

Description du poste

STATUS: Part-time; irregular work shifts, daytime, evening and weekend hours; nonexempt [FLSA])

SUPERVISED BY: Library Services Director, Library Services Assistant Director, Library Services Supervisor

SUPERVISES: N/A

JOB SUMMARY

The Library Services Clerk is responsible for providing excellent customer service while conducting material lending and receiving functions, and other related support activities.

PRIMARY DUTIES AND RESPONSIBILITIES

(percentages are approximate; duties are illustrative, not exclusive)

• Providing lending and other services directly to the public
  • A. Charging / discharging materials lent to members and other libraries
  • B. Issuing and renewing library cards
  • C. Assisting the public and answering and / or redirecting inquiries in person, over the telephone, and via email or chat
  • D. Receiving and recording fees
  • E. Updating member accounts in association with departmental transactions

  These activities account for 35% of the work time.

• Retrieving and processing requested materials
  • A. Runs reports and verifies the status or collects materials associated with those reports
  • B. Removes items from the reserve shelf that have not been retrieved by the public, and changes the status in the library’s management system
  • C. Processes items from library shelves and receives materials from inside and outside the SWAN consortium for member holds
  • E. Processes and transits material for holds to other libraries within and without the library system
  • F. Processes items for specialty library cards or in-house accounts

  These activities account for 30% of the work time

• Organizes items and carts for discharge and shelving
  • A. Retrieves materials from book drops
  • B. Discharges materials lent to members and other libraries via the Library’s management system
  • C. Checks items for damage and verifies status in the computer
  • D. Organizes returned materials for shelving
  • E. Returns borrowed materials to the owning libraries
  • F. Returns print and audiovisual materials to their appropriate locations within the library

  These activities account for 30% of the work time

• Carries out other duties in support of the department and the Library, including
  • A. Participates in department opening and closing activities
  • B. Participates in staff meetings, staff committees and staff development programs
  • C. Other duties, as assigned.

  These activities account for 5% of the work time

INTERACTION

With the Library Services Director and Assistant Director, other Library Services staff and the public

Requirements

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Comfortable using the Microsoft 365 applications and exhibits the ability to learn the Core Technology Competencies

Ability to learn the Library’s management system and the arrangements of material in a library

Able to bend, carry up to twenty pounds, move loaded wheeled carts weighing up to 300 pounds, and stand for 4-hour shifts

Demonstrates excellent interpersonal skills, including written and verbal communication

Pays attention to detail, able to multitask, and can prioritize and organize work

Able to work independently and as a part of a productive team

QUALIFICATIONS

• · High school diploma or demonstrated equivalent
• · One year’s experience in a public contact position

WILL BE TAUGHT

Library policy and procedures, Library management system

Glen Ellyn Public Library/Library Services, DuPage County

Hours

SCHEDULE

• Alternating Sundays: 1:00-5:00pm
• Tuesdays: 5:00-9:00pm
• Wednesdays: 9:00 -1:00pm
• Alternating Thursdays: 1:00-5:00pm
• Alternating Fridays: 1:00-6:00pm
• Alternating Saturdays: 9:00-5:00pm

Total Bi-weekly hrs: 36.5

$15.02-$22.06, $18.39 is the midpoint for this position. Offers are made within this range based on competencies, experience, and internal equity.