Public Benefits Specialist – Training & Growth Path

Washington State Department of Social and Health Services; Washington; On-site; USD 49,000 - 56,000; Full time

Benefits offered by this job

5% premium pay

ORCA card

Job summary

Washington State Department of Social and Health Services (DSHS) Economic Services Administration, Community Service Division, seeks an entry‑level Public Benefits Specialist to join our Spokane team. This full‑time role provides on‑the‑job training to determine eligibility for Financial, SNAP, and Medicaid programs.

You will learn internal software, conduct interviews, gather documents, and explain program requirements to clients.

Qualifications

• Four years in a customer service job with public contact, or one year equivalent in financial eligibility work.
• Ability to learn and use various computer programs and internal software.

Responsibilities

• Process applications for initial and ongoing eligibility for Financial, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather, review, and verify data and documents for each benefit program.
• Process applications and case actions per federal and state requirements.
• Explain program requirements and answer client questions about benefits.

Skills

Customer service

Data collection

Computer skills

Communication

Multitasking

Job description

Washington State Department of Social and Health Services (DSHS) Economic Services Administration, Community Service Division, seeks an entry‑level Public Benefits Specialist to join our Spokane team. This full‑time role provides on‑the‑job training to determine eligibility for Financial, SNAP, and Medicaid programs.

You will learn internal software, conduct interviews, gather documents, and explain program requirements to clients.