Public Benefits Specialist: Start Your Public Service Career

State of Washington; Colville (WA); On-site; USD 50,000 - 57,000; Full time

Job summary

State of Washington's Department of Social and Health Services, Economic Services Administration, Community Service Division, is seeking an entry-level Public Benefits Specialist to help Washingtonians access public assistance.

This on-site, full-time role offers training, eligibility interviews, and processing applications using state systems; growth through a structured training plan is expected as you progress through the Specialist 1-3 steps.

Qualifications

• Four years in a customer service job where the major duties involved public contact or providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.

Responsibilities

• Use internal software to process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, procedures, and verification needs to clients.

Skills

Customer service

Eligibility determination

Interviewing

Data gathering

Verifying information

Tools

Case management software

Job description

State of Washington's Department of Social and Health Services, Economic Services Administration, Community Service Division, is seeking an entry-level Public Benefits Specialist to help Washingtonians access public assistance.

This on-site, full-time role offers training, eligibility interviews, and processing applications using state systems; growth through a structured training plan is expected as you progress through the Specialist 1-3 steps.