Public Benefits Specialist - Entry Level, Train & Serve

State of Washington Dept. of Social and Health Services; Spokane (WA); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

5% premium pay (King County)

Job summary

State of Washington Dept. of Social and Health Services (DSHS) in Spokane is seeking an entry-level Public Benefits Specialist. Training is provided as you learn to determine eligibility for Financial, SNAP, and Medicaid programs.

You will conduct interviews, review information, and process applications using state systems. The role emphasizes client communication, accuracy, and compliance within a busy public service setting.

Qualifications

• Thrives in a standardized work setting.
• Able to learn and utilize various computer programs.
• Communicate effectively with people in diverse or difficult situations.
• Can work with complex technical regulations and procedures.
• Will refrain from personal bias when determining eligibility.
• Capable of prioritizing and performing multiple tasks in a busy office.

Responsibilities

• Use internal software to process initial and ongoing eligibility determinations for Financial, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications and verification for each benefit program.
• Process applications and case actions per Federal and State requirements.
• Explain program requirements and verification needs to clients.

Skills

Customer service

Communication skills

Multitasking

Deescalation

Tools

Computer programs

Job description

State of Washington Dept. of Social and Health Services (DSHS) in Spokane is seeking an entry-level Public Benefits Specialist. Training is provided as you learn to determine eligibility for Financial, SNAP, and Medicaid programs.

You will conduct interviews, review information, and process applications using state systems. The role emphasizes client communication, accuracy, and compliance within a busy public service setting.