Public Benefits Specialist I–II (Case Management)

State of New Hampshire; New Hampshire; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Dental Plan

Flexible Spending Accounts

Retirement plan

Flexible schedules & holidays

Life insurance

Wellness program

Job summary

State of New Hampshire, Bureau of Family Assistance, Manchester District Office, is seeking a Human Services Specialist I-II to determine and certify eligibility for public assistance programs. The role includes conducting needs assessments, connecting clients with resources, and auditing records within NH HEIGHTS and other systems.

The position emphasizes excellent communication with diverse clients, ability to work with a range of stakeholders, and proficiency in Word and email.

Qualifications

• Education/Experience: Associate’s degree and 2 years of experience OR equivalent 4 years of education and experience after high school.
• License/Certification: Valid driver’s license or access to transportation
• Must be able to travel to District Offices and/or other work locations up to 50 miles away and/or to attend mandatory training
• Trainee Option: Not applicable

Responsibilities

• Assess eligibility for state and federal public cash, medical and non‑cash assistance programs.
• Conduct interactive in‑person or phone interviews with applicants and clients.
• Maintain knowledge of NH HEIGHTS and other DHHS systems to verify decisions.
• Provide customer service and support to diverse client populations; mentor staff as needed.
• Participate in special projects, reporting, and training activities.

Skills

Verbal and written communication

Stakeholder engagement

Computer skills (Word, Internet, e‑ail

Education

Associate’s degree

Bachelor’s degree

Tools

New HEIGHTS

NH EASY

Job description

State of New Hampshire, Bureau of Family Assistance, Manchester District Office, is seeking a Human Services Specialist I-II to determine and certify eligibility for public assistance programs. The role includes conducting needs assessments, connecting clients with resources, and auditing records within NH HEIGHTS and other systems.

The position emphasizes excellent communication with diverse clients, ability to work with a range of stakeholders, and proficiency in Word and email.