Public Benefits Case Manager I-II

State of New Hampshire; Littleton (NH); On-site; USD 31,000 - 47,000; Full time

Job summary

State of New Hampshire, Bureau of Family Assistance, Littleton District Office, seeks a Human Services Specialist I-II to determine eligibility for state and federally funded public assistance programs, conduct assessments, and connect clients with services to achieve economic stability.

The role requires interaction with diverse clients, auditing records, and delivering accurate, timely decisions in a district office setting, with occasional travel as needed.

Qualifications

• Education/Experience: Associate’s degree and 2 years of experience OR equivalent combination of 4 years of education and experience after high school.
• License/Certification: Valid driver’s license or access to transportation
• Travel: Must be able to travel to District Offices up to 50 miles away for temporary assignment or reassignment and/or attend mandatory job training
• Overtime: Must be able to work overtime when needed
• Preferred qualifications: strong verbal and written communication skills; proficiency in Word, Internet and e-mail systems

Responsibilities

• Assess eligibility for state and federal public assistance programs and certify.
• Conduct direct interviews with applicants and determine program eligibility.
• Audit and analyze client records to ensure accurate and timely decisions.
• Provide whole-person assessments and connect clients with internal and external resources.
• Mentor and train staff and participate in projects as needed

Skills

Communication

Customer Service

Computer Literacy

Education

Associate’s degree + 2 years experience

Equivalent 4 years education/experience

Job description

State of New Hampshire, Bureau of Family Assistance, Littleton District Office, seeks a Human Services Specialist I-II to determine eligibility for state and federally funded public assistance programs, conduct assessments, and connect clients with services to achieve economic stability.

The role requires interaction with diverse clients, auditing records, and delivering accurate, timely decisions in a district office setting, with occasional travel as needed.