HUMAN SERVICES SPECIALIST I-II

The State of New Hampshire; Manchester (NH); On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

State health benefits

Dental plan

Flexible Spending Accounts

Retirement plan (457b)

Work/life balance

Life insurance

Wellness program

Paid holidays and generous leave

Job summary

The State of New Hampshire – Manchester District Office is seeking a full-time Human Services Specialist I-II to determine and certify eligibility for public assistance programs. The role involves assessing clients' needs, conducting interviews, and connecting individuals and families with internal and external resources.

This position requires an associate’s degree with experience or equivalent, a valid driver's license, and willingness to travel up to 50 miles.

Qualifications

• Associate’s degree plus 2 years’ experience, or 4 years of education/experience after high school.
• Experience in customer service, social services, finance activities, case management or related field.
• Valid driver’s license.
• Ability to travel up to 50 miles for temporary assignments.
• Overtime ability.

Responsibilities

• Assess needs and certify eligibility for state and federal programs.
• Audit and analyze client records; connect clients with resources.
• HSS II: supervise, mentor staff, write reports, participate in projects.

Skills

Communication skills

Computer skills

Customer service

Education

Associate’s degree

Experience in related field

Tools

Microsoft Word

Internet

Email systems

Job description

Human Services Specialist I-II

State of New Hampshire, Bureau of Family Assistance has a full‑time vacancy for Human Services Specialist I-II.

Summary

The Human Services Specialist I-II position is a full‑time role located in the Manchester District Office. The role involves providing direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs, performing whole‑person needs assessments, and connecting clients with internal and external resources. The position may also be assigned to other work locations as business requires.

Salary & Compensation

Salary: $22.50–$34.14 per hour.

Benefits include:

• State‑paid health benefits (HMO or POS medical and prescription drug benefits; actual value varies by plan)
• Dental plan at minimal cost for employees and their families ($500–$1800 value)
• Flexible Spending accounts for healthcare and childcare reimbursement
• State‑defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state‑paid life insurance plus additional low‑cost group life insurance
• Incentive‑based wellness program (ability to earn up to $500)

State’s share of employee retirement: 12.87% of pay.

Minimum Qualifications

Education/Experience: Associate’s degree and 2 years of experience, or equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or a related field.

License/Certification: Valid driver’s license or access to transportation.

Other Requirements:

• Must be able to travel to district offices and/or other work locations up to 50 miles away for temporary assignment or training.
• Must be able to work overtime when needed.

Preferred Qualifications

Strong verbal and written communication skills, ability to work effectively with a wide range of clients and community stakeholders, and proficiency in computer skills (keyboarding, Microsoft Word or similar software, Internet, and e‑mail systems).

Responsibilities

HSS I: Assesses whole‑person service needs, determines and certifies eligibility for state and federal programs, performs audits and analyzes client records, connects individuals and families with resources to achieve economic stability, manages internal and external inquiries, conducts interviews, reviews and assesses cases, identifies fraud, manages long‑term care specialist duties, participates in resolution call center, mentors staff, and maintains high benchmark performance ratings.

HSS II: Performs all duties of HSS I plus additional supervisory functions, writes reports, mentors and trains staff, participates in projects, resolves grievances, attends meetings, and recommends process improvements.

After‑Hire Requirements

Must successfully complete the Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment and achieve a minimum combined score of 85% in required assessments.

Career Advancement Opportunities

Promotion from 21‑1090 (Level 4 to Level 5) after meeting qualifications, performance reviews, and necessary assessments.

Contact Information

For assistance, contact the State of New Hampshire – Division of Personnel at 603‑271‑3261 or [e-mail], Monday through Friday 8:00 AM – 4:00 PM EST.

For further information please contact Jennifer O’Neil, Supervisor V, [e-mail], 603‑665‑8455.

Equal Opportunity Employer

EOE. TDD Access: Relay NH1-800-735-2964.