Frontline Human Services Associate | Eligibility & Support

The State of New Hampshire; Nashua (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Dental plan

Flexible spending accounts

Wellness program

Life insurance

Job summary

The State of New Hampshire is seeking a full-time Human Services Associate in Nashua to review applications, determine eligibility, and support clients through DHHS programs using NH HEIGHTS and NH EASY. Travel across district offices may be required.

Strong customer service and knowledge of social services help clients access benefits efficiently. Valid driver’s license and willingness to work overtime are expected.

Qualifications

• Equivalent combination of 2 years of education and experience after high school in customer service, social services, finance, or case management.
• License/Certification: Valid driver’s license or access to transportation

Responsibilities

• Reviews program applications for completeness and accuracy and enters data in NH HEIGHTS.
• Identifies expedited cases and determines eligibility for benefits.
• Provides information and referrals to community resources and assists with scheduling and documentation.
• Maintains confidentiality and follows HIPAA regulations during client interactions.

Skills

Customer service

Social services

Case management

Finance activities

Eligibility determination

Tools

NH HEIGHTS

NH EASY

NECSES

SAVE

NHUIS

Job description

The State of New Hampshire is seeking a full-time Human Services Associate in Nashua to review applications, determine eligibility, and support clients through DHHS programs using NH HEIGHTS and NH EASY. Travel across district offices may be required.

Strong customer service and knowledge of social services help clients access benefits efficiently. Valid driver’s license and willingness to work overtime are expected.