Public Benefits Specialist — Help Families Access Benefits

Washington State Department of Social and Health Services; Omak (WA); Sur place; USD 54 000 - 71 000; Plein temps

Résumé du poste

Washington State Department of Social and Health Services in Omak, WA, is seeking an entry-level Public Benefits Specialist to help individuals and families access Financial, Food, Medicaid, and Child Care benefits. The role includes on-site work with training provided and collaboration with the Community Services Office.

The position emphasizes compassionate client service, strong communication, and the ability to work in a structured environment while learning complex eligibility regulations

Qualifications

• Four years in a customer service job involving public contact or staff support in financial eligibility determination (education may substitute year-for-year).
• One year of equivalent experience conducting financial eligibility determination for public assistance programs.

Responsabilités

• Process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program.
• Process applications and case actions per federal and state requirements based on household income and size.
• Explain program requirements and procedures, and answer client questions about benefits or services.

Connaissances

Customer service

Eligibility determination

Interviewing

Data gathering

Computer literacy

Description du poste

Washington State Department of Social and Health Services in Omak, WA, is seeking an entry-level Public Benefits Specialist to help individuals and families access Financial, Food, Medicaid, and Child Care benefits. The role includes on-site work with training provided and collaboration with the Community Services Office.

The position emphasizes compassionate client service, strong communication, and the ability to work in a structured environment while learning complex eligibility regulations