Public Benefits Specialist — Entry-Level Public Service

State of Washington; Chehalis (WA); On-site; USD 46,000 - 63,000; Full time

Job summary

The State of Washington is hiring an entry-level Public Benefits Specialist in Chehalis. This on-site role includes training and a clear path to a rewarding public service career.

You will interview applicants, determine eligibility for food, cash and health programs, and process applications online and in person using dedicated software. A bachelor's degree or equivalent experience is preferred; strong communication and data gathering skills are essential.

Qualifications

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims
• A bachelor's degree
• A combination of years of the above experience and education totaling four years
• One year of years of the above experience and education totaling four years

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
• Conduct intensive interviews and independently determine eligibility
• Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances
• Process all applications and case actions in accordance with Federal and State requirements based on household income and size
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

Skills

Customer service

Interviewing

Communication

Data gathering

Education

Bachelor's degree

Job description

The State of Washington is hiring an entry-level Public Benefits Specialist in Chehalis. This on-site role includes training and a clear path to a rewarding public service career.

You will interview applicants, determine eligibility for food, cash and health programs, and process applications online and in person using dedicated software. A bachelor's degree or equivalent experience is preferred; strong communication and data gathering skills are essential.