Public Benefits Specialist I-III — In-Office Impact

State of Washington; Shelton (WA); On-site; USD 46,000 - 55,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) ESA – Public Benefits Specialist 1-3 is an entry-level, on-site role in Shelton. You will determine eligibility for financial, SNAP, and Medicaid programs through interviews and data review, handling applications online and in person.

The position includes classroom training, a structured progression from Specialist 1 to 3, and a commitment to serving Washingtonians with respect and accuracy. Background checks apply.

Qualifications

• Four years in a customer service job with public contact or staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
• Understands and applies complex technical regulations, policies, and procedures while analyzing individual circumstances and making eligibility determinations objectively.

Responsibilities

• Using internal software to learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Skills

Customer service

Eligibility determination

Interviewing

Data gathering

Job description

Washington State Department of Social and Health Services (DSHS) ESA – Public Benefits Specialist 1-3 is an entry-level, on-site role in Shelton. You will determine eligibility for financial, SNAP, and Medicaid programs through interviews and data review, handling applications online and in person.

The position includes classroom training, a structured progression from Specialist 1 to 3, and a commitment to serving Washingtonians with respect and accuracy. Background checks apply.